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Change & Confusion – The outcome of perceptions of change management

Karv, Jaanika LU and Ramonaite, Kristina LU (2013) BUSN49 20131
Department of Business Administration
Abstract
Purpose: With this study we seek to reveal and analyse the difficulties and challenges change implementation processes may bring along. Our purpose is to find out how managers and their subordinates perceive change and change management processes, and what impact communication has on the implementation of organisational changes.

Methodology: Our research is based on a hermeneutical interpretive perspective and a qualitative research design. A total of 24 semi-structured interviews were conducted with 8 managers and 16 subordinates from 8 different countries, giving the possibility for 1 manager to be evaluated by 2 subordinates.

Findings: Having interviewed a significant number of people we recognized common patterns in the... (More)
Purpose: With this study we seek to reveal and analyse the difficulties and challenges change implementation processes may bring along. Our purpose is to find out how managers and their subordinates perceive change and change management processes, and what impact communication has on the implementation of organisational changes.

Methodology: Our research is based on a hermeneutical interpretive perspective and a qualitative research design. A total of 24 semi-structured interviews were conducted with 8 managers and 16 subordinates from 8 different countries, giving the possibility for 1 manager to be evaluated by 2 subordinates.

Findings: Having interviewed a significant number of people we recognized common patterns in the responses. As change is enfolded by various uncertainties about the future it causes confusion among people. Therefore, communication becomes vital for the explanation, justification and clarification in the change management process. Communication on its own, however, does not produce understanding, which means that communication itself can become the source of arising confusion.

Contributions: Our study adds to the existing theoretical and practical knowledge base. It contributes to further research on change management in addition to organisations going through various organisational changes as it provides insight into possible challenges and therefore gives the opportunity to be more efficient. (Less)
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author
Karv, Jaanika LU and Ramonaite, Kristina LU
supervisor
organization
course
BUSN49 20131
year
type
H1 - Master's Degree (One Year)
subject
keywords
Change, Communication, Confusion, Manager, Organisation, Perception
language
English
id
3799047
date added to LUP
2013-06-17 12:42:30
date last changed
2013-06-17 12:42:30
@misc{3799047,
  abstract     = {Purpose: With this study we seek to reveal and analyse the difficulties and challenges change implementation processes may bring along. Our purpose is to find out how managers and their subordinates perceive change and change management processes, and what impact communication has on the implementation of organisational changes.

Methodology: Our research is based on a hermeneutical interpretive perspective and a qualitative research design. A total of 24 semi-structured interviews were conducted with 8 managers and 16 subordinates from 8 different countries, giving the possibility for 1 manager to be evaluated by 2 subordinates.

Findings: Having interviewed a significant number of people we recognized common patterns in the responses. As change is enfolded by various uncertainties about the future it causes confusion among people. Therefore, communication becomes vital for the explanation, justification and clarification in the change management process. Communication on its own, however, does not produce understanding, which means that communication itself can become the source of arising confusion.

Contributions: Our study adds to the existing theoretical and practical knowledge base. It contributes to further research on change management in addition to organisations going through various organisational changes as it provides insight into possible challenges and therefore gives the opportunity to be more efficient.},
  author       = {Karv, Jaanika and Ramonaite, Kristina},
  keyword      = {Change,Communication,Confusion,Manager,Organisation,Perception},
  language     = {eng},
  note         = {Student Paper},
  title        = {Change & Confusion – The outcome of perceptions of change management},
  year         = {2013},
}