Change & Confusion – The outcome of perceptions of change management
(2013) BUSN49 20131Department of Business Administration
- Abstract
- Purpose: With this study we seek to reveal and analyse the difficulties and challenges change implementation processes may bring along. Our purpose is to find out how managers and their subordinates perceive change and change management processes, and what impact communication has on the implementation of organisational changes.
Methodology: Our research is based on a hermeneutical interpretive perspective and a qualitative research design. A total of 24 semi-structured interviews were conducted with 8 managers and 16 subordinates from 8 different countries, giving the possibility for 1 manager to be evaluated by 2 subordinates.
Findings: Having interviewed a significant number of people we recognized common patterns in the... (More) - Purpose: With this study we seek to reveal and analyse the difficulties and challenges change implementation processes may bring along. Our purpose is to find out how managers and their subordinates perceive change and change management processes, and what impact communication has on the implementation of organisational changes.
Methodology: Our research is based on a hermeneutical interpretive perspective and a qualitative research design. A total of 24 semi-structured interviews were conducted with 8 managers and 16 subordinates from 8 different countries, giving the possibility for 1 manager to be evaluated by 2 subordinates.
Findings: Having interviewed a significant number of people we recognized common patterns in the responses. As change is enfolded by various uncertainties about the future it causes confusion among people. Therefore, communication becomes vital for the explanation, justification and clarification in the change management process. Communication on its own, however, does not produce understanding, which means that communication itself can become the source of arising confusion.
Contributions: Our study adds to the existing theoretical and practical knowledge base. It contributes to further research on change management in addition to organisations going through various organisational changes as it provides insight into possible challenges and therefore gives the opportunity to be more efficient. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/3799047
- author
- Karv, Jaanika LU and Ramonaite, Kristina LU
- supervisor
-
- Dan Kärreman LU
- organization
- course
- BUSN49 20131
- year
- 2013
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Change, Communication, Confusion, Manager, Organisation, Perception
- language
- English
- id
- 3799047
- date added to LUP
- 2013-06-17 12:42:30
- date last changed
- 2013-06-17 12:42:30
@misc{3799047, abstract = {{Purpose: With this study we seek to reveal and analyse the difficulties and challenges change implementation processes may bring along. Our purpose is to find out how managers and their subordinates perceive change and change management processes, and what impact communication has on the implementation of organisational changes. Methodology: Our research is based on a hermeneutical interpretive perspective and a qualitative research design. A total of 24 semi-structured interviews were conducted with 8 managers and 16 subordinates from 8 different countries, giving the possibility for 1 manager to be evaluated by 2 subordinates. Findings: Having interviewed a significant number of people we recognized common patterns in the responses. As change is enfolded by various uncertainties about the future it causes confusion among people. Therefore, communication becomes vital for the explanation, justification and clarification in the change management process. Communication on its own, however, does not produce understanding, which means that communication itself can become the source of arising confusion. Contributions: Our study adds to the existing theoretical and practical knowledge base. It contributes to further research on change management in addition to organisations going through various organisational changes as it provides insight into possible challenges and therefore gives the opportunity to be more efficient.}}, author = {{Karv, Jaanika and Ramonaite, Kristina}}, language = {{eng}}, note = {{Student Paper}}, title = {{Change & Confusion – The outcome of perceptions of change management}}, year = {{2013}}, }