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Behind the Red Nose: Identity construction through emotional work - The case of Hospital Clowns

Meier, Corinna LU and Andritsou, Eleni LU (2013) BUSN49 20131
Department of Business Administration
Abstract
The aim of this thesis is to further explore the impact of emotional work on identity, looking at the case of hospital clowns. From an interpretive angle, we build up on theories of emotional labour, emotional work and multiple identity construction as a point of reference for our abductive interpretations and analysis. Our fieldwork included in-depth interviews and observations of hospital clowns, in which we sought to uncover how their emotional work influences their identity and how their private life is affected by the hospital clown's experiences at work. We found that their emotional work impacts their lives and identities in three ways: through their professional identity as hospital clowns, through their tendency to accept and... (More)
The aim of this thesis is to further explore the impact of emotional work on identity, looking at the case of hospital clowns. From an interpretive angle, we build up on theories of emotional labour, emotional work and multiple identity construction as a point of reference for our abductive interpretations and analysis. Our fieldwork included in-depth interviews and observations of hospital clowns, in which we sought to uncover how their emotional work influences their identity and how their private life is affected by the hospital clown's experiences at work. We found that their emotional work impacts their lives and identities in three ways: through their professional identity as hospital clowns, through their tendency to accept and embrace imperfection and through their clown persona as an extension of their self. We come to the conclusion that, despite the negative experiences that emotional labour can entail, in this case it is seen in a more positive light and serves as a lever for enrichment of identity. (Less)
Please use this url to cite or link to this publication:
author
Meier, Corinna LU and Andritsou, Eleni LU
supervisor
organization
course
BUSN49 20131
year
type
H1 - Master's Degree (One Year)
subject
keywords
emotional labour, emotional work, identity, hospital clown
language
English
id
3799413
date added to LUP
2013-06-17 12:43:12
date last changed
2013-06-17 12:43:12
@misc{3799413,
  abstract     = {The aim of this thesis is to further explore the impact of emotional work on identity, looking at the case of hospital clowns. From an interpretive angle, we build up on theories of emotional labour, emotional work and multiple identity construction as a point of reference for our abductive interpretations and analysis. Our fieldwork included in-depth interviews and observations of hospital clowns, in which we sought to uncover how their emotional work influences their identity and how their private life is affected by the hospital clown's experiences at work. We found that their emotional work impacts their lives and identities in three ways: through their professional identity as hospital clowns, through their tendency to accept and embrace imperfection and through their clown persona as an extension of their self. We come to the conclusion that, despite the negative experiences that emotional labour can entail, in this case it is seen in a more positive light and serves as a lever for enrichment of identity.},
  author       = {Meier, Corinna and Andritsou, Eleni},
  keyword      = {emotional labour,emotional work,identity,hospital clown},
  language     = {eng},
  note         = {Student Paper},
  title        = {Behind the Red Nose: Identity construction through emotional work - The case of Hospital Clowns},
  year         = {2013},
}