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Freedom or Control? - Knowledge management goes social: exploring social collaboration at a global technology and consulting organization

Jongsma, Barbara LU and Jacobs, Ann-Katrin LU (2017) BUSN49 20171
Department of Business Administration
Abstract
Purpose - This thesis seeks to explore how people understand a social collaboration platform within a knowledge-intensive firm and how such a platform is significant to the organization. Research method - The study utilizes semi-structured interviews conducted in a global technology and consulting organization. Overall, an exploratory study was applied based on an interpretative and qualitative approach.
Theoretical perspective - A vast amount of literature is available on knowledge management (systems), but there is still a lack of in-depth empirical studies of how to manage a knowledge-intensive firm - in which knowledge management is even more significant. Hence, we take up this stance and provide valuable insights into the perspective... (More)
Purpose - This thesis seeks to explore how people understand a social collaboration platform within a knowledge-intensive firm and how such a platform is significant to the organization. Research method - The study utilizes semi-structured interviews conducted in a global technology and consulting organization. Overall, an exploratory study was applied based on an interpretative and qualitative approach.
Theoretical perspective - A vast amount of literature is available on knowledge management (systems), but there is still a lack of in-depth empirical studies of how to manage a knowledge-intensive firm - in which knowledge management is even more significant. Hence, we take up this stance and provide valuable insights into the perspective from the individuals affected by a knowledge management system.
Empirical foundation - The empirical foundation for this research is a case study of a global technology and consulting organization and utilizes interviews to touch upon the individual’s sense-making of a social collaboration platform.
Findings/Value - The study provides insights into a case example that showed how a social collaboration platform could be grounded in (neo-) normative control, specifically in a knowledge-intensive firm. It explored how employees make sense of the platform. Interpretative methods enabled us to provide the significance for organizations that find themselves in a knowledge-intensive setting.
Keywords - Knowledge-intensive firm, knowledge management, knowledge management system, social collaboration, organizational control
Paper type - Master thesis (Less)
Please use this url to cite or link to this publication:
author
Jongsma, Barbara LU and Jacobs, Ann-Katrin LU
supervisor
organization
course
BUSN49 20171
year
type
H1 - Master's Degree (One Year)
subject
keywords
Knowledge-intensive firm, knowledge management, knowledge management system, social collaboration, organizational control
language
English
id
8911794
date added to LUP
2017-06-12 12:11:15
date last changed
2017-06-12 12:11:15
@misc{8911794,
  abstract     = {Purpose - This thesis seeks to explore how people understand a social collaboration platform within a knowledge-intensive firm and how such a platform is significant to the organization. Research method - The study utilizes semi-structured interviews conducted in a global technology and consulting organization. Overall, an exploratory study was applied based on an interpretative and qualitative approach.
Theoretical perspective - A vast amount of literature is available on knowledge management (systems), but there is still a lack of in-depth empirical studies of how to manage a knowledge-intensive firm - in which knowledge management is even more significant. Hence, we take up this stance and provide valuable insights into the perspective from the individuals affected by a knowledge management system.
Empirical foundation - The empirical foundation for this research is a case study of a global technology and consulting organization and utilizes interviews to touch upon the individual’s sense-making of a social collaboration platform.
Findings/Value - The study provides insights into a case example that showed how a social collaboration platform could be grounded in (neo-) normative control, specifically in a knowledge-intensive firm. It explored how employees make sense of the platform. Interpretative methods enabled us to provide the significance for organizations that find themselves in a knowledge-intensive setting.
Keywords - Knowledge-intensive firm, knowledge management, knowledge management system, social collaboration, organizational control
Paper type - Master thesis},
  author       = {Jongsma, Barbara and Jacobs, Ann-Katrin},
  keyword      = {Knowledge-intensive firm,knowledge management,knowledge management system,social collaboration,organizational control},
  language     = {eng},
  note         = {Student Paper},
  title        = {Freedom or Control? - Knowledge management goes social: exploring social collaboration at a global technology and consulting organization},
  year         = {2017},
}