Advanced

Knowledge Sharing in a Shared Service Center Context - An explorative case study on aspects influencing knowledge sharing at the European HR Service Center of BASF

Fiedler, Melanie LU and Najmadin, Shilan LU (2018) BUSN49 20181
Department of Business Administration
Abstract
Remaining competitive as a company in a rapidly changing global environment is becoming challenging from day to day. In recent years, the establishment of so-called shared service centers gained popularity and growing number of companies centralizes supporting service in separate business units to bundle those services and perform them efficiently for the rest of the company. The mystery, however, is how knowledge sharing is enabled or hindered in that particular context where employees perform work that resembles a rather tayloristic approach. This study contributes to the understanding of how knowledge is shared and which aspects influence knowledge sharing in the particular context of a shared service center by using an integrated model... (More)
Remaining competitive as a company in a rapidly changing global environment is becoming challenging from day to day. In recent years, the establishment of so-called shared service centers gained popularity and growing number of companies centralizes supporting service in separate business units to bundle those services and perform them efficiently for the rest of the company. The mystery, however, is how knowledge sharing is enabled or hindered in that particular context where employees perform work that resembles a rather tayloristic approach. This study contributes to the understanding of how knowledge is shared and which aspects influence knowledge sharing in the particular context of a shared service center by using an integrated model comprising of individual, organizational and technological aspects. These contributions are made possible through a holistic single-case study of knowledge sharing at the Human Resource Shared Service Center of BASF SE. Through analyzing our empirical material, we conclude that a rather instrumental understanding of knowledge sharing prevails and especially individual aspects of extrinsic motivation, as well as a strong organizational culture valuing knowledge sharing encourages knowledge sharing, while the particular work design and a relatively high turnover rather hinder knowledge sharing. (Less)
Please use this url to cite or link to this publication:
author
Fiedler, Melanie LU and Najmadin, Shilan LU
supervisor
organization
course
BUSN49 20181
year
type
H1 - Master's Degree (One Year)
subject
keywords
Knowledge, knowledge sharing, shared service center, HR shared service center, individual aspects, organizational aspects, technological aspects, motivation
language
English
id
8949814
date added to LUP
2018-09-12 10:24:30
date last changed
2018-09-12 10:24:30
@misc{8949814,
  abstract     = {Remaining competitive as a company in a rapidly changing global environment is becoming challenging from day to day. In recent years, the establishment of so-called shared service centers gained popularity and growing number of companies centralizes supporting service in separate business units to bundle those services and perform them efficiently for the rest of the company. The mystery, however, is how knowledge sharing is enabled or hindered in that particular context where employees perform work that resembles a rather tayloristic approach. This study contributes to the understanding of how knowledge is shared and which aspects influence knowledge sharing in the particular context of a shared service center by using an integrated model comprising of individual, organizational and technological aspects. These contributions are made possible through a holistic single-case study of knowledge sharing at the Human Resource Shared Service Center of BASF SE. Through analyzing our empirical material, we conclude that a rather instrumental understanding of knowledge sharing prevails and especially individual aspects of extrinsic motivation, as well as a strong organizational culture valuing knowledge sharing encourages knowledge sharing, while the particular work design and a relatively high turnover rather hinder knowledge sharing.},
  author       = {Fiedler, Melanie and Najmadin, Shilan},
  keyword      = {Knowledge,knowledge sharing,shared service center,HR shared service center,individual aspects,organizational aspects,technological aspects,motivation},
  language     = {eng},
  note         = {Student Paper},
  title        = {Knowledge Sharing in a Shared Service Center Context - An explorative case study on aspects influencing knowledge sharing at the European HR Service Center of BASF},
  year         = {2018},
}