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Performance Measurement as a central element in Management Control Systems:a study of centers for unaccompanied minors in Trelleborg

Brugalli Corbellini, Estela LU and Zhang, Yulin LU (2018) MGTN59 20171
Department of Business Administration
Abstract
Statistics in Sweden show that more than 160,000 people applied for asylum in 2015
alone. Out of that number, over 35,000 applicants are unaccompanied minors
( Migrationsverket , 2016). The work around these minors is of utmost importance to
ensure they can integrate to the society and become self-sufficient in the future.
Under crisis conditions, allocating resources in the most effective and efficient way is not
only a desire but a requirement. People working directly with unaccompanied minors
seeking asylum in Sweden are creating management solutions that are being
recognized in the country and abroad. This project investigates the use and effect of
Skattning, a grading system used as a performance measurement tool in the
... (More)
Statistics in Sweden show that more than 160,000 people applied for asylum in 2015
alone. Out of that number, over 35,000 applicants are unaccompanied minors
( Migrationsverket , 2016). The work around these minors is of utmost importance to
ensure they can integrate to the society and become self-sufficient in the future.
Under crisis conditions, allocating resources in the most effective and efficient way is not
only a desire but a requirement. People working directly with unaccompanied minors
seeking asylum in Sweden are creating management solutions that are being
recognized in the country and abroad. This project investigates the use and effect of
Skattning, a grading system used as a performance measurement tool in the
management control processes that make up the Trelleborg Model. The tool is new and
has only been operational at four centers for unaccompanied minors in the city of
Trelleborg, in the south of Sweden. We investigated the use and effect of Skattning in
the work with the minors at these centers through 1) interviews and questionnaires and
2) an analysis of Skattning around critical management control processes and the
performance measures it employs. Findings from our study suggest that a) Skattning
plays a key role in the management control system of the Trelleborg Model, b) Skattning
links behavior to targets and deals with accountability, improvement, and resource
allocation, and c) the measures used in Skattning are relevant. (Less)
Please use this url to cite or link to this publication:
author
Brugalli Corbellini, Estela LU and Zhang, Yulin LU
supervisor
organization
course
MGTN59 20171
year
type
H1 - Master's Degree (One Year)
subject
keywords
Keywords: management control systems, performance measurement tool, unaccompanied minors, trelleborg model, skattning.
language
English
id
8959465
date added to LUP
2018-12-18 10:49:18
date last changed
2018-12-18 10:49:18
@misc{8959465,
  abstract     = {{Statistics in Sweden show that more than 160,000 people applied for asylum in 2015
alone. Out of that number, over 35,000 applicants are unaccompanied minors
( Migrationsverket , 2016). The work around these minors is of utmost importance to
ensure they can integrate to the society and become self-sufficient in the future.
Under crisis conditions, allocating resources in the most effective and efficient way is not
only a desire but a requirement. People working directly with unaccompanied minors
seeking asylum in Sweden are creating management solutions that are being
recognized in the country and abroad. This project investigates the use and effect of
Skattning, a grading system used as a performance measurement tool in the
management control processes that make up the Trelleborg Model. The tool is new and
has only been operational at four centers for unaccompanied minors in the city of
Trelleborg, in the south of Sweden. We investigated the use and effect of Skattning in
the work with the minors at these centers through 1) interviews and questionnaires and
2) an analysis of Skattning around critical management control processes and the
performance measures it employs. Findings from our study suggest that a) Skattning
plays a key role in the management control system of the Trelleborg Model, b) Skattning
links behavior to targets and deals with accountability, improvement, and resource
allocation, and c) the measures used in Skattning are relevant.}},
  author       = {{Brugalli Corbellini, Estela and Zhang, Yulin}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Performance Measurement as a central element in Management Control Systems:a study of centers for unaccompanied minors in Trelleborg}},
  year         = {{2018}},
}