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Human Resource Information System and Intangible Value Creation - A qualitative research of the perception of value creation generated by Human Resources Information System in the hotel and IT industries

Johansson, Lovisa LU and Sperandio, Angela LU (2019) MGTN59 20191
Department of Business Administration
Abstract (Swedish)
The literature suggests that executives still doubt the real contribution of HR, and one reason for this is that it is difficult to measure the Return on Investment in HR activities. In addition to this, earlier studies on the value creation of IT seems to discount the intangible value creation that IT investments bring to organizations. The purpose of this thesis is to investigate and compare how HRIS users in two industries perceive the intangible value creation of HRIS. In order to answer the research question and fulfill the purpose of this study, a qualitative approach based on a constructivist grounded theory has been chosen as the research method. Nine semi- structured interviews with HRIS users from three companies within the hotel... (More)
The literature suggests that executives still doubt the real contribution of HR, and one reason for this is that it is difficult to measure the Return on Investment in HR activities. In addition to this, earlier studies on the value creation of IT seems to discount the intangible value creation that IT investments bring to organizations. The purpose of this thesis is to investigate and compare how HRIS users in two industries perceive the intangible value creation of HRIS. In order to answer the research question and fulfill the purpose of this study, a qualitative approach based on a constructivist grounded theory has been chosen as the research method. Nine semi- structured interviews with HRIS users from three companies within the hotel and IT industries have been conducted. The empirical findings suggest that different companies provide different training and support to their employees in order to utilize the system and that there are a majority of common themes between the value generated from HRIS in both industries, although this research reveals that the different perceptions of value creation mainly depends on the role within the company and the personal approach to utilizing different systems, rather than the industries. HRIS users from both industries perceive that HRIS is creating intangible value for the organizations. It has also been found that HRIS is mainly considered as a hygiene factor that indirectly brings value to the organization by enhancing the existing values within the organizations. HRIS users perceive the system as an enhancer of intangible values such as credibility for the organization, ownership, and responsibility for employees, more informed decision-making, proactive workforce planning, respectful handling of information about the employees and increased service quality. (Less)
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author
Johansson, Lovisa LU and Sperandio, Angela LU
supervisor
organization
course
MGTN59 20191
year
type
H1 - Master's Degree (One Year)
subject
keywords
Qualitative, Human Resource Management, Human Resource Information System, Intangible Value Creation, Hotel Industry, IT Industry
language
English
id
8992600
date added to LUP
2019-08-21 08:30:12
date last changed
2019-08-21 08:30:12
@misc{8992600,
  abstract     = {{The literature suggests that executives still doubt the real contribution of HR, and one reason for this is that it is difficult to measure the Return on Investment in HR activities. In addition to this, earlier studies on the value creation of IT seems to discount the intangible value creation that IT investments bring to organizations. The purpose of this thesis is to investigate and compare how HRIS users in two industries perceive the intangible value creation of HRIS. In order to answer the research question and fulfill the purpose of this study, a qualitative approach based on a constructivist grounded theory has been chosen as the research method. Nine semi- structured interviews with HRIS users from three companies within the hotel and IT industries have been conducted. The empirical findings suggest that different companies provide different training and support to their employees in order to utilize the system and that there are a majority of common themes between the value generated from HRIS in both industries, although this research reveals that the different perceptions of value creation mainly depends on the role within the company and the personal approach to utilizing different systems, rather than the industries. HRIS users from both industries perceive that HRIS is creating intangible value for the organizations. It has also been found that HRIS is mainly considered as a hygiene factor that indirectly brings value to the organization by enhancing the existing values within the organizations. HRIS users perceive the system as an enhancer of intangible values such as credibility for the organization, ownership, and responsibility for employees, more informed decision-making, proactive workforce planning, respectful handling of information about the employees and increased service quality.}},
  author       = {{Johansson, Lovisa and Sperandio, Angela}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Human Resource Information System and Intangible Value Creation - A qualitative research of the perception of value creation generated by Human Resources Information System in the hotel and IT industries}},
  year         = {{2019}},
}