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”Välkommen hela veckan” : bemötande och library anxiety på ett svenskt högskolebibliotek

Lindén, Anna LU (2020) ABMM54 20201
Division of ALM and Digital Cultures
Abstract
The aim of this study is to examine the experiences and views of the library staff at a Swedish academic library on the concept of library anxiety – a feeling of discomfort on a physiological and behavioral level that appears in a library context. Nine of the library staff members at the University Library were interviewed through focus groups about their experiences with, and opinions on, the users of the library in relation to library anxiety. Library Anxiety Scale, a quantitative instrument, in a form of a survey and used to measure library anxiety through surveys among college and university students, were used during the focus groups as a qualitative, visual material and a basis of discussion. The focus group interviews revealed that... (More)
The aim of this study is to examine the experiences and views of the library staff at a Swedish academic library on the concept of library anxiety – a feeling of discomfort on a physiological and behavioral level that appears in a library context. Nine of the library staff members at the University Library were interviewed through focus groups about their experiences with, and opinions on, the users of the library in relation to library anxiety. Library Anxiety Scale, a quantitative instrument, in a form of a survey and used to measure library anxiety through surveys among college and university students, were used during the focus groups as a qualitative, visual material and a basis of discussion. The focus group interviews revealed that the staff had a curiosity and an interest towards the concept of library anxiety and the instrument Library Anxiety Scale. The study suggests that while discussing library anxiety, the library staff got new perspectives on their library structure, as well as some new ways of understanding and being of assistance to the library users. The study also showed similarities between library anxiety and the library staff’s work with inclusion. As it shows in the study, inclusion could be a potential solution for the struggles that comes with library anxiety. The concept and the instrument could therefore be of relevance for the library staff when looking at strategies to improve the contact with their users. (Less)
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author
Lindén, Anna LU
supervisor
organization
alternative title
”Welcome all week” : inclusion and Library Anxiety at a Swedish Academic Library
course
ABMM54 20201
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Library Anxiety, Library Anxiety Scale, Inclusion, Library Staff, User Studies, Focus Groups, University Library, Constance A. Mellon, Carol C. Kuhlthau
language
Swedish
id
9012619
date added to LUP
2020-08-18 09:07:19
date last changed
2020-08-18 09:07:19
@misc{9012619,
  abstract     = {The aim of this study is to examine the experiences and views of the library staff at a Swedish academic library on the concept of library anxiety – a feeling of discomfort on a physiological and behavioral level that appears in a library context. Nine of the library staff members at the University Library were interviewed through focus groups about their experiences with, and opinions on, the users of the library in relation to library anxiety. Library Anxiety Scale, a quantitative instrument, in a form of a survey and used to measure library anxiety through surveys among college and university students, were used during the focus groups as a qualitative, visual material and a basis of discussion. The focus group interviews revealed that the staff had a curiosity and an interest towards the concept of library anxiety and the instrument Library Anxiety Scale. The study suggests that while discussing library anxiety, the library staff got new perspectives on their library structure, as well as some new ways of understanding and being of assistance to the library users. The study also showed similarities between library anxiety and the library staff’s work with inclusion. As it shows in the study, inclusion could be a potential solution for the struggles that comes with library anxiety. The concept and the instrument could therefore be of relevance for the library staff when looking at strategies to improve the contact with their users.},
  author       = {Lindén, Anna},
  keyword      = {Library Anxiety,Library Anxiety Scale,Inclusion,Library Staff,User Studies,Focus Groups,University Library,Constance A. Mellon,Carol C. Kuhlthau},
  language     = {swe},
  note         = {Student Paper},
  title        = {”Välkommen hela veckan” : bemötande och library anxiety på ett svenskt högskolebibliotek},
  year         = {2020},
}