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Asking “Why” instead of “Who”: Revealing Mistakes in a Risky World Sensemaking of Just Culture in Aviation

Milovanovic, Maja LU and Ammann, Selina Noemi LU (2020) BUSN49 20201
Department of Business Administration
Abstract
The purpose of this study is to provide a deeper understanding of how employees make sense of Just Culture and how Just Culture is practiced in the organization. Applying Just Culture in organizations that operate in risk industries has benefits. It creates an atmosphere in which employees are willing to report their mistake. Therefore, the question is "Why did the mistake happen?"instead of "Who was responsible for it?". The overall purpose is learning from those detected gaps and avoiding them in the future. However, there are some ambiguities around Just Culture and the reporting system unveiled, which influence the way employees practice Just Culture.
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author
Milovanovic, Maja LU and Ammann, Selina Noemi LU
supervisor
organization
course
BUSN49 20201
year
type
H1 - Master's Degree (One Year)
subject
keywords
“Just Culture”, “Sensemaking”, “Risk”, “Common Sense”, “Reporting”
language
English
id
9012945
date added to LUP
2020-06-25 11:38:27
date last changed
2020-06-25 11:38:27
@misc{9012945,
  abstract     = {{The purpose of this study is to provide a deeper understanding of how employees make sense of Just Culture and how Just Culture is practiced in the organization. Applying Just Culture in organizations that operate in risk industries has benefits. It creates an atmosphere in which employees are willing to report their mistake. Therefore, the question is "Why did the mistake happen?"instead of "Who was responsible for it?". The overall purpose is learning from those detected gaps and avoiding them in the future. However, there are some ambiguities around Just Culture and the reporting system unveiled, which influence the way employees practice Just Culture.}},
  author       = {{Milovanovic, Maja and Ammann, Selina Noemi}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Asking “Why” instead of “Who”: Revealing Mistakes in a Risky World Sensemaking of Just Culture in Aviation}},
  year         = {{2020}},
}