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Building and Maintaining Psychological Safety and Trust in Virtual Teams

Lilja, Julia LU and Milani, Chiara LU (2020) MGTN59 20201
Department of Business Administration
Abstract
The recent virus COVID-19 has forced companies around the world to change the way they work. Teams who usually work together in the same physical space are now experiencing working virtually from home. Previous studies demonstrate the importance of psychological safety and trust in the aim of building high-performing and effective teams. A virtual setting implies new challenges and opportunities for managers. Hence, the researchers have tried to give an answer to the question: How can managers build and maintain psychological safety and trust in a team when going virtual?

The study was conducted using a qualitative method and semi-structured interviews. Eight managers and one psychologist currently working virtually due to COVID-19... (More)
The recent virus COVID-19 has forced companies around the world to change the way they work. Teams who usually work together in the same physical space are now experiencing working virtually from home. Previous studies demonstrate the importance of psychological safety and trust in the aim of building high-performing and effective teams. A virtual setting implies new challenges and opportunities for managers. Hence, the researchers have tried to give an answer to the question: How can managers build and maintain psychological safety and trust in a team when going virtual?

The study was conducted using a qualitative method and semi-structured interviews. Eight managers and one psychologist currently working virtually due to COVID-19 participated in the research. The results from the interviews indicate that building and maintaining psychological safety and trust become even more important in a virtual setting. Based on this, they should be considered as top priorities for managers. Tools suggested by the participants for building and maintaining psychological safety and trust are presented in the study. (Less)
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author
Lilja, Julia LU and Milani, Chiara LU
supervisor
organization
course
MGTN59 20201
year
type
H1 - Master's Degree (One Year)
subject
keywords
Psychological safety, trust, virtual teams, remote working, COVID-19, management, team dynamics
language
English
id
9020964
date added to LUP
2020-06-23 08:35:45
date last changed
2020-06-23 08:35:45
@misc{9020964,
  abstract     = {The recent virus COVID-19 has forced companies around the world to change the way they work. Teams who usually work together in the same physical space are now experiencing working virtually from home. Previous studies demonstrate the importance of psychological safety and trust in the aim of building high-performing and effective teams. A virtual setting implies new challenges and opportunities for managers. Hence, the researchers have tried to give an answer to the question: How can managers build and maintain psychological safety and trust in a team when going virtual?

The study was conducted using a qualitative method and semi-structured interviews. Eight managers and one psychologist currently working virtually due to COVID-19 participated in the research. The results from the interviews indicate that building and maintaining psychological safety and trust become even more important in a virtual setting. Based on this, they should be considered as top priorities for managers. Tools suggested by the participants for building and maintaining psychological safety and trust are presented in the study.},
  author       = {Lilja, Julia and Milani, Chiara},
  keyword      = {Psychological safety,trust,virtual teams,remote working,COVID-19,management,team dynamics},
  language     = {eng},
  note         = {Student Paper},
  title        = {Building and Maintaining Psychological Safety and Trust in Virtual Teams},
  year         = {2020},
}