Change Processes in the Eyes of the Public - A qualitative & quantitative study investigating change management in a public organization faced with external disturbances
(2021) MGTN59 20211Department of Business Administration
- Abstract
- This mixed method study has investigated how a change process can be carried out in a public organization when faced with external disturbances. Also, it has been investigated what factors could explain or decide how employees of a public organization view a change process and what implications that might have for management. A recently finished major change process in Malmö Stad has been used for this case study, which by the combination of both qualitative and quantitative empirical data and internal documentation has culminated in four themes; communication and culture, leadership and management, involvement and adoption to external disturbances. By conducting six qualitative interviews and surveying 120 people through a quantitative... (More)
- This mixed method study has investigated how a change process can be carried out in a public organization when faced with external disturbances. Also, it has been investigated what factors could explain or decide how employees of a public organization view a change process and what implications that might have for management. A recently finished major change process in Malmö Stad has been used for this case study, which by the combination of both qualitative and quantitative empirical data and internal documentation has culminated in four themes; communication and culture, leadership and management, involvement and adoption to external disturbances. By conducting six qualitative interviews and surveying 120 people through a quantitative questionnaire within a public organization who has recently gone through a major change process, it has become clear that there are certain key factors that can either complicate, or ease a larger change process. These key factors are using communication as a strategic tool to foster a sense of belonging and ensuring transparency, involve employees throughout the entire process, make leadership visible and take ownership of decisions and lastly, making sure that every change to the change is motivated and clearly communicated. This study shows that as change processes in public organizations often are more lengthy than those in the private sector, there is a high demand for rich communication, clear direction and letting employees be a part of the process. Lastly, this study indicates that when changes are made to the process, whether enforced or decided, it has to be fully anchored in every affected part of the organization. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/9061948
- author
- Fältström, Anna LU and Frings, Lioba LU
- supervisor
- organization
- course
- MGTN59 20211
- year
- 2021
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Change Management, Public Management, Change Process, Public Administration, Crisis, Communication, Mixed Methods, Case Study
- language
- English
- id
- 9061948
- date added to LUP
- 2021-09-07 16:02:04
- date last changed
- 2021-09-07 16:02:04
@misc{9061948,
abstract = {{This mixed method study has investigated how a change process can be carried out in a public organization when faced with external disturbances. Also, it has been investigated what factors could explain or decide how employees of a public organization view a change process and what implications that might have for management. A recently finished major change process in Malmö Stad has been used for this case study, which by the combination of both qualitative and quantitative empirical data and internal documentation has culminated in four themes; communication and culture, leadership and management, involvement and adoption to external disturbances. By conducting six qualitative interviews and surveying 120 people through a quantitative questionnaire within a public organization who has recently gone through a major change process, it has become clear that there are certain key factors that can either complicate, or ease a larger change process. These key factors are using communication as a strategic tool to foster a sense of belonging and ensuring transparency, involve employees throughout the entire process, make leadership visible and take ownership of decisions and lastly, making sure that every change to the change is motivated and clearly communicated. This study shows that as change processes in public organizations often are more lengthy than those in the private sector, there is a high demand for rich communication, clear direction and letting employees be a part of the process. Lastly, this study indicates that when changes are made to the process, whether enforced or decided, it has to be fully anchored in every affected part of the organization.}},
author = {{Fältström, Anna and Frings, Lioba}},
language = {{eng}},
note = {{Student Paper}},
title = {{Change Processes in the Eyes of the Public - A qualitative & quantitative study investigating change management in a public organization faced with external disturbances}},
year = {{2021}},
}