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Employees' Sensemaking of Technological Change: A Case Study of the Transition from Skype to Microsoft Teams

Foldvari-Nagy, Csenge LU ; Mulyadi, Maria Sita LU and Zhu, Zilin LU (2024) MGTN59 20241
Department of Business Administration
Abstract
This thesis explores the experiences of employees during the technological transition from Skype to Microsoft Teams, focusing on their sensemaking processes. The research investigates how employees interpret and understand technological change, aiming to provide insights that facilitate smoother transitions in workplace technology. Through semi-structured interviews, the study captures a range of employee experiences, revealing their perceptions in four distinct frames: (1) professional identity, (2) trust in organisational processes, (3) individual work practices, and (4) social networks.

The findings highlight the complexity of technological transitions, emphasising the need for organisations to consider diverse employee... (More)
This thesis explores the experiences of employees during the technological transition from Skype to Microsoft Teams, focusing on their sensemaking processes. The research investigates how employees interpret and understand technological change, aiming to provide insights that facilitate smoother transitions in workplace technology. Through semi-structured interviews, the study captures a range of employee experiences, revealing their perceptions in four distinct frames: (1) professional identity, (2) trust in organisational processes, (3) individual work practices, and (4) social networks.

The findings highlight the complexity of technological transitions, emphasising the need for organisations to consider diverse employee perspectives. By aligning change strategies with employees' sensemaking processes, companies can enhance acceptance and effective use of new technologies. This research contributes with valuable knowledge for employees’ seeking to implement technological changes within organisations, suggesting that a deeper integration of employee insights into managerial frameworks can significantly improve change outcomes. The study concludes with recommendations for future research, including comparative studies across different contexts and longitudinal approaches to track evolving perceptions of technological change. (Less)
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author
Foldvari-Nagy, Csenge LU ; Mulyadi, Maria Sita LU and Zhu, Zilin LU
supervisor
organization
course
MGTN59 20241
year
type
H1 - Master's Degree (One Year)
subject
keywords
technological change, sensemaking, organisational processes, professional identity, individual work practices, organisational trust, social networks and collaboration
language
English
id
9155457
date added to LUP
2024-06-24 12:46:02
date last changed
2024-06-24 12:46:02
@misc{9155457,
  abstract     = {{This thesis explores the experiences of employees during the technological transition from Skype to Microsoft Teams, focusing on their sensemaking processes. The research investigates how employees interpret and understand technological change, aiming to provide insights that facilitate smoother transitions in workplace technology. Through semi-structured interviews, the study captures a range of employee experiences, revealing their perceptions in four distinct frames: (1) professional identity, (2) trust in organisational processes, (3) individual work practices, and (4) social networks. 

The findings highlight the complexity of technological transitions, emphasising the need for organisations to consider diverse employee perspectives. By aligning change strategies with employees' sensemaking processes, companies can enhance acceptance and effective use of new technologies. This research contributes with valuable knowledge for employees’ seeking to implement technological changes within organisations, suggesting that a deeper integration of employee insights into managerial frameworks can significantly improve change outcomes. The study concludes with recommendations for future research, including comparative studies across different contexts and longitudinal approaches to track evolving perceptions of technological change.}},
  author       = {{Foldvari-Nagy, Csenge and Mulyadi, Maria Sita and Zhu, Zilin}},
  language     = {{eng}},
  note         = {{Student Paper}},
  title        = {{Employees' Sensemaking of Technological Change: A Case Study of the Transition from Skype to Microsoft Teams}},
  year         = {{2024}},
}