Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry
(2012) In International Journal of Hospitality Management 31(4). p.1119-1129- Abstract
- Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance.... (More)
- Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance. The implications of the findings are discussed along with limitations and future research directions. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/2375323
- author
- Tajeddini, Kayhan LU and Trueman, Myfanwy
- organization
- publishing date
- 2012
- type
- Contribution to specialist publication or newspaper
- publication status
- published
- subject
- keywords
- Cultural dimensions, Customer orientation, Innovativeness, Hospitality industry
- categories
- Popular Science
- in
- International Journal of Hospitality Management
- volume
- 31
- issue
- 4
- pages
- 1119 - 1129
- publisher
- Elsevier
- external identifiers
-
- wos:000306448000011
- scopus:84862199662
- ISSN
- 1873-4693
- DOI
- 10.1016/j.ijhm.2012.01.009
- language
- English
- LU publication?
- yes
- id
- 7baa6968-1a5b-4db2-b20e-4be871e85cdd (old id 2375323)
- date added to LUP
- 2016-04-01 10:02:54
- date last changed
- 2022-04-12 01:20:38
@misc{7baa6968-1a5b-4db2-b20e-4be871e85cdd,
abstract = {{Research into innovativeness and customer orientation in the service industry is burgeoning, yet our understanding of the antecedents and consequences of both activities in hospitality management remain unclear. To address this problem we investigate the link between corporate culture, indicators of innovativeness and business performance in the Swiss hotel industry, because the Swiss have a proclivity toward innovation as well as a long established record in hospitality management. Data were generated from 96 businesses in the hotel industry and the results were analysed using structural equation modeling. They suggest that cultural dimensions are positively associated with customer orientation, innovativeness, and company performance. The implications of the findings are discussed along with limitations and future research directions.}},
author = {{Tajeddini, Kayhan and Trueman, Myfanwy}},
issn = {{1873-4693}},
keywords = {{Cultural dimensions; Customer orientation; Innovativeness; Hospitality industry}},
language = {{eng}},
number = {{4}},
pages = {{1119--1129}},
publisher = {{Elsevier}},
series = {{International Journal of Hospitality Management}},
title = {{Managing Swiss Hospitality: How cultural antecedents of innovation and customer-oriented value systems can influence performance in the hotel industry}},
url = {{http://dx.doi.org/10.1016/j.ijhm.2012.01.009}},
doi = {{10.1016/j.ijhm.2012.01.009}},
volume = {{31}},
year = {{2012}},
}