Teorier om servicemötet - en historisk beskrivning
(2005) p.11-31- Abstract (Swedish)
- I kapitlet behandlas tre historiska och tre nutida ansatser till servicemötet. Ansatsernas respektive särdrag analyseras och problematiseras.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/946026
- author
- Eksell, Jörgen LU
- organization
- publishing date
- 2005
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- service encounter, nordic school of services, marketing management, relationship marketing, customer relationship management
- host publication
- Multidisciplinära öppningar
- editor
- Corvellec, Hervé and Lindquist, Hans
- pages
- 11 - 31
- publisher
- Liber
- ISBN
- 978-91-47-07598-0
- language
- Swedish
- LU publication?
- yes
- id
- 0a0b8071-a985-4049-8d6e-d13ce979f0e3 (old id 946026)
- date added to LUP
- 2016-04-04 12:15:35
- date last changed
- 2020-01-24 02:29:18
@inbook{0a0b8071-a985-4049-8d6e-d13ce979f0e3, abstract = {{I kapitlet behandlas tre historiska och tre nutida ansatser till servicemötet. Ansatsernas respektive särdrag analyseras och problematiseras.}}, author = {{Eksell, Jörgen}}, booktitle = {{Multidisciplinära öppningar}}, editor = {{Corvellec, Hervé and Lindquist, Hans}}, isbn = {{978-91-47-07598-0}}, keywords = {{service encounter; nordic school of services; marketing management; relationship marketing; customer relationship management}}, language = {{swe}}, pages = {{11--31}}, publisher = {{Liber}}, title = {{Teorier om servicemötet - en historisk beskrivning}}, year = {{2005}}, }