The lost opportunities for organizational learning - A qualitative study of how internal communication assist in knowledge-sharing within higher education
(2019) MGTN59 20191Department of Business Administration
- Abstract
- Research aim: The thesis aims to research how higher education professionals perceive internal communication as a mean for knowledge-sharing within their workplace, and how it can support organizational learning.
Theoretical framework and literature review: The theoretical framework applied, address and discuss the connection between internal communication, organizational learning, single- and double-loop learning, as well as the concept of communities of practice.
Methodology: Based on a relativist ontological perspective, a qualitative and abductive research method was used to fulfill the aim. The empirical data consisted of 11 semi-structured interviews with higher educational professionals from the Department of Business... (More) - Research aim: The thesis aims to research how higher education professionals perceive internal communication as a mean for knowledge-sharing within their workplace, and how it can support organizational learning.
Theoretical framework and literature review: The theoretical framework applied, address and discuss the connection between internal communication, organizational learning, single- and double-loop learning, as well as the concept of communities of practice.
Methodology: Based on a relativist ontological perspective, a qualitative and abductive research method was used to fulfill the aim. The empirical data consisted of 11 semi-structured interviews with higher educational professionals from the Department of Business Administration at Lund University School of Economics. A thematic analysis was used to analyze the data.
Findings: Derived from the thematic analysis, the findings conclude that the internal communication is perceived to be insufficient due to the autonomy of the professional bureaucracy, as it is impeding knowledge-sharing amongst the employees at the department. This implies that not even single-loop learning is taking place in the department. The findings add value to the research that is emphasizing the need for universities’ capability to share more knowledge. This in order to ultimately become a learning organization that has the ability to adapt in a world of change, where knowledge-sharing is power. (Less)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/student-papers/record/8987769
- author
- Westerlund, Sophie and Bisgaard, Cecilia LU
- supervisor
- organization
- course
- MGTN59 20191
- year
- 2019
- type
- H1 - Master's Degree (One Year)
- subject
- keywords
- Internal communication, informal communication, organizational learning, single- and double-loop learning, communities of practice, universities, higher education.
- language
- English
- id
- 8987769
- date added to LUP
- 2019-06-26 09:15:12
- date last changed
- 2019-06-26 09:15:12
@misc{8987769,
abstract = {{Research aim: The thesis aims to research how higher education professionals perceive internal communication as a mean for knowledge-sharing within their workplace, and how it can support organizational learning.
Theoretical framework and literature review: The theoretical framework applied, address and discuss the connection between internal communication, organizational learning, single- and double-loop learning, as well as the concept of communities of practice.
Methodology: Based on a relativist ontological perspective, a qualitative and abductive research method was used to fulfill the aim. The empirical data consisted of 11 semi-structured interviews with higher educational professionals from the Department of Business Administration at Lund University School of Economics. A thematic analysis was used to analyze the data.
Findings: Derived from the thematic analysis, the findings conclude that the internal communication is perceived to be insufficient due to the autonomy of the professional bureaucracy, as it is impeding knowledge-sharing amongst the employees at the department. This implies that not even single-loop learning is taking place in the department. The findings add value to the research that is emphasizing the need for universities’ capability to share more knowledge. This in order to ultimately become a learning organization that has the ability to adapt in a world of change, where knowledge-sharing is power.}},
author = {{Westerlund, Sophie and Bisgaard, Cecilia}},
language = {{eng}},
note = {{Student Paper}},
title = {{The lost opportunities for organizational learning - A qualitative study of how internal communication assist in knowledge-sharing within higher education}},
year = {{2019}},
}