Interaction-context schema : A proposed model to support interaction analysis in small and medium enterprises
(2021) Annual Conference of the Italian Chapter of AIS , 2019 In Lecture Notes in Information Systems and Organisation 37. p.235-261- Abstract
Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to... (More)
Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attends diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.
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- author
- Cipriano, Michele and Bednar, Peter LU
- organization
- publishing date
- 2021
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- ICT maturity, Interaction analysis, Knowledge sharing, Organisational excellence, Real-work practices, SMEs
- host publication
- Digital Transformation and Human Behavior- Innovation for People and Organisations
- series title
- Lecture Notes in Information Systems and Organisation
- editor
- Metallo, Concetta ; Ferrara, Maria ; Lazazzara, Alessandra and Za, Stefano
- volume
- 37
- pages
- 27 pages
- publisher
- Springer Science and Business Media B.V.
- conference name
- Annual Conference of the Italian Chapter of AIS , 2019
- conference location
- Naples, Italy
- conference dates
- 2019-09-27 - 2019-09-28
- external identifiers
-
- scopus:85118462559
- ISSN
- 2195-4976
- 2195-4968
- ISBN
- 9783030475383
- DOI
- 10.1007/978-3-030-47539-0_17
- language
- English
- LU publication?
- yes
- additional info
- Publisher Copyright: © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.
- id
- 5a097734-fd56-4ec3-8808-f844cb255c5f
- date added to LUP
- 2021-12-02 12:34:59
- date last changed
- 2024-06-01 21:11:30
@inproceedings{5a097734-fd56-4ec3-8808-f844cb255c5f, abstract = {{<p>Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attends diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.</p>}}, author = {{Cipriano, Michele and Bednar, Peter}}, booktitle = {{Digital Transformation and Human Behavior- Innovation for People and Organisations}}, editor = {{Metallo, Concetta and Ferrara, Maria and Lazazzara, Alessandra and Za, Stefano}}, isbn = {{9783030475383}}, issn = {{2195-4976}}, keywords = {{ICT maturity; Interaction analysis; Knowledge sharing; Organisational excellence; Real-work practices; SMEs}}, language = {{eng}}, pages = {{235--261}}, publisher = {{Springer Science and Business Media B.V.}}, series = {{Lecture Notes in Information Systems and Organisation}}, title = {{Interaction-context schema : A proposed model to support interaction analysis in small and medium enterprises}}, url = {{http://dx.doi.org/10.1007/978-3-030-47539-0_17}}, doi = {{10.1007/978-3-030-47539-0_17}}, volume = {{37}}, year = {{2021}}, }