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Distrust and Suspicion on peer-to-peer platforms : How platform's affordances foster vulnerabilities of its users

Pumputis, Aurimas LU (2022) The 17th International research symposium on service excellence in management (QUIS17) p.540-544
Abstract
This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users’ misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
trust, platforms, tourism
host publication
Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management
editor
Tracey, Bruce ; Heinonen, Kristina ; Trull-Domínguez, Oscar and Peiró-Signes, Ángel
pages
540 - 544
publisher
Editorial Universitat Politècnica de València
conference name
The 17th International research symposium on service excellence in management (QUIS17)
conference location
Valencia, Spain
conference dates
2022-01-12 - 2022-01-15
ISBN
978-84-1396-019-7
DOI
10.4995/QUIS17.2022.15169
language
English
LU publication?
yes
id
b2d92054-6a93-4b42-964e-526c001bf6ea
date added to LUP
2025-01-25 13:17:56
date last changed
2025-04-04 15:06:32
@inproceedings{b2d92054-6a93-4b42-964e-526c001bf6ea,
  abstract     = {{This study investigates building of trust between service providers and consumers on peer-to-peer tourist accommodation platforms by focusing on their affordances. Trust is necessary for peer-to-peer exchanges to happen. Platforms, as technological intermediaries afford specific actions that can result in trust, for example mutual consumer-provider reviews. Use of the same measures may imply suspicion towards the users’ misconduct. A qualitative research design is used to analyze how trust or distrust develops between users of Airbnb platform as its affordances for trust building are actualized. The results suggest that the trust building systems may leave tourists in a vulnerable position.}},
  author       = {{Pumputis, Aurimas}},
  booktitle    = {{Proceedings of the QUIS17 – The 17th International Research Symposium on Service Excellence in Management}},
  editor       = {{Tracey, Bruce and Heinonen, Kristina and Trull-Domínguez, Oscar and Peiró-Signes, Ángel}},
  isbn         = {{978-84-1396-019-7}},
  keywords     = {{trust; platforms; tourism}},
  language     = {{eng}},
  month        = {{01}},
  pages        = {{540--544}},
  publisher    = {{Editorial Universitat Politècnica de València}},
  title        = {{Distrust and Suspicion on peer-to-peer platforms : How platform's affordances foster vulnerabilities of its users}},
  url          = {{http://dx.doi.org/10.4995/QUIS17.2022.15169}},
  doi          = {{10.4995/QUIS17.2022.15169}},
  year         = {{2022}},
}