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The relationship between ERP capabilities, use, and value

Ruivo, Pedro ; Johansson, Björn LU ; Sarker, Saonee LU and Oliveira, Tiago (2020) In Computers in Industry 117.
Abstract

This study assesses the effect of some extended Enterprise Resource Planning (ERP) capabilities (Collaboration, Analytics, Web-portals, Add-ons) and ERP use on ERP value. The research conducted, followed a mixed-methods approach using an exploratory study (Delphi) and the resource-based view of the firm to understand the ERP capabilities and develop three competing models surrounding these capabilities, ERP use, and ERP value, and then a confirmatory study using a large-scale survey of firms in Germany, Portugal, and the United Kingdom, to test these models. Results suggest that the moderation model best explains the relationships, while the additive model highlights the direct effects of both ERP capabilities and ERP use on ERP value... (More)

This study assesses the effect of some extended Enterprise Resource Planning (ERP) capabilities (Collaboration, Analytics, Web-portals, Add-ons) and ERP use on ERP value. The research conducted, followed a mixed-methods approach using an exploratory study (Delphi) and the resource-based view of the firm to understand the ERP capabilities and develop three competing models surrounding these capabilities, ERP use, and ERP value, and then a confirmatory study using a large-scale survey of firms in Germany, Portugal, and the United Kingdom, to test these models. Results suggest that the moderation model best explains the relationships, while the additive model highlights the direct effects of both ERP capabilities and ERP use on ERP value in an interesting way. Results highlight that the role of ERP use is more critical when moderating ERP capabilities and ERP value, as well as when additive to ERP capabilities, than when mediating between ERP capabilities and ERP value. The practical value of the study lies in the fact that this investigation provides new knowledge on how some extended ERP capabilities may positively influence value from investment, and together with ERP use, provide business value.

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Please use this url to cite or link to this publication:
author
; ; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Capabilities, ERP, Models, Use, Value
in
Computers in Industry
volume
117
article number
103209
publisher
Elsevier
external identifiers
  • scopus:85079418074
ISSN
0166-3615
DOI
10.1016/j.compind.2020.103209
language
English
LU publication?
yes
id
d5e3f17a-b22b-4ab0-b9e0-503886a872f9
date added to LUP
2020-02-26 15:38:01
date last changed
2025-04-04 15:02:25
@article{d5e3f17a-b22b-4ab0-b9e0-503886a872f9,
  abstract     = {{<p>This study assesses the effect of some extended Enterprise Resource Planning (ERP) capabilities (Collaboration, Analytics, Web-portals, Add-ons) and ERP use on ERP value. The research conducted, followed a mixed-methods approach using an exploratory study (Delphi) and the resource-based view of the firm to understand the ERP capabilities and develop three competing models surrounding these capabilities, ERP use, and ERP value, and then a confirmatory study using a large-scale survey of firms in Germany, Portugal, and the United Kingdom, to test these models. Results suggest that the moderation model best explains the relationships, while the additive model highlights the direct effects of both ERP capabilities and ERP use on ERP value in an interesting way. Results highlight that the role of ERP use is more critical when moderating ERP capabilities and ERP value, as well as when additive to ERP capabilities, than when mediating between ERP capabilities and ERP value. The practical value of the study lies in the fact that this investigation provides new knowledge on how some extended ERP capabilities may positively influence value from investment, and together with ERP use, provide business value.</p>}},
  author       = {{Ruivo, Pedro and Johansson, Björn and Sarker, Saonee and Oliveira, Tiago}},
  issn         = {{0166-3615}},
  keywords     = {{Capabilities; ERP; Models; Use; Value}},
  language     = {{eng}},
  publisher    = {{Elsevier}},
  series       = {{Computers in Industry}},
  title        = {{The relationship between ERP capabilities, use, and value}},
  url          = {{http://dx.doi.org/10.1016/j.compind.2020.103209}},
  doi          = {{10.1016/j.compind.2020.103209}},
  volume       = {{117}},
  year         = {{2020}},
}