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Embracing Left and Right Image Repair and Crisis Communication in a Polarized Ideological Milieu

Svensson, Peter LU (2009) In Management Communication Quarterly 22(4). p.555-576
Abstract
The author explores how a tobacco firm in crisis engaged in crisis communication and image repair work in a highly polarized ideological milieu. Through an analysis of the tobacco firm's public statements produced in the aftermath of a 1997 lawsuit, the author demonstrates how the firm dealt with its milieu by exploiting and embracing both of the ambient ideological poles. By embracing these poles, the firm turned critique and opposition into discursive resources for its crisis communication. The author argues that political ideological framing of organizational communication and discursive appropriation of critique and opposition serve as critical foci for organizational communication scholarship.
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
crisis communication, image repair, discourse, tobacco industry
in
Management Communication Quarterly
volume
22
issue
4
pages
555 - 576
publisher
SAGE Publications Inc.
external identifiers
  • wos:000265045300002
  • scopus:65249141131
ISSN
0893-3189
DOI
10.1177/0893318908331323
language
English
LU publication?
yes
id
d114d3ef-58ea-4c86-bf0d-d08db9babaaa (old id 1400562)
date added to LUP
2009-06-12 11:00:30
date last changed
2017-12-10 04:03:02
@article{d114d3ef-58ea-4c86-bf0d-d08db9babaaa,
  abstract     = {The author explores how a tobacco firm in crisis engaged in crisis communication and image repair work in a highly polarized ideological milieu. Through an analysis of the tobacco firm's public statements produced in the aftermath of a 1997 lawsuit, the author demonstrates how the firm dealt with its milieu by exploiting and embracing both of the ambient ideological poles. By embracing these poles, the firm turned critique and opposition into discursive resources for its crisis communication. The author argues that political ideological framing of organizational communication and discursive appropriation of critique and opposition serve as critical foci for organizational communication scholarship.},
  author       = {Svensson, Peter},
  issn         = {0893-3189},
  keyword      = {crisis communication,image repair,discourse,tobacco industry},
  language     = {eng},
  number       = {4},
  pages        = {555--576},
  publisher    = {SAGE Publications Inc.},
  series       = {Management Communication Quarterly},
  title        = {Embracing Left and Right Image Repair and Crisis Communication in a Polarized Ideological Milieu},
  url          = {http://dx.doi.org/10.1177/0893318908331323},
  volume       = {22},
  year         = {2009},
}