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- 2020
- Politicizing crisis communication via social media : A contextual understanding of organizational crises in China
- Explicating the social constructionist perspective on crisis communication and crisis management research : a review of communication and business journals
- Contextual Awareness on Organizational Crises : National Contexts and Crisis Attribution
- 2018
- Constructing Authority in Times of Crisis : A Genre Analysis of Government Crisis Communication in China
- In the eye of the storm: Organisational response strategies to visually generated crisis
-
How focusing positively on errors can help organizations become more communicative: An alternative approach to crisis communication
Heide, Mats LU
and Simonsson, Charlotte
LU
(2018)
In Journal of Communication Management
22(2).
p.179-196
Mark
- 2017
- The Impacts of Contextual Factors on Social Media Crises : Implications for crisis communication strategy selection
- 2016
- Social Media and Genres of Governance in Crisis Management: A genre analysis of government microblog accounts on Weibo
- The establishment of facts in public discourse: Actor-Network-Theory as a methodological approach in PR-research
- Contextual Factors and Crisis Attribution in Social Media Crisis : Revisiting Situational Crisis Communication Theory in the Chinese Context