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Developing m-Services; lesson learned from a developers Perspective

Andersson, Bo LU and Hedman, Jonas LU (2007) In Communications of the Association for Information Systems 20(November). p.605-620
Abstract
In recent years the Swedish Police Force (SPF) have encountered greater demands on

availability and 24/7 services when dealing with errands that are regarded as low priority

compared to regular police work, e.g. collecting tips from the public. One attempt to meet these

increasing demands was the development of a mobile communications platform that allowed the

public to communicate easily with the SPF using their own mobile phones by sending SMS and

MMS. The focus of this paper is on the early phases of development of this m-service, in

particular, on the specific technical issues such as interoperability and standards used by the

actors on the scene affecting the development... (More)
In recent years the Swedish Police Force (SPF) have encountered greater demands on

availability and 24/7 services when dealing with errands that are regarded as low priority

compared to regular police work, e.g. collecting tips from the public. One attempt to meet these

increasing demands was the development of a mobile communications platform that allowed the

public to communicate easily with the SPF using their own mobile phones by sending SMS and

MMS. The focus of this paper is on the early phases of development of this m-service, in

particular, on the specific technical issues such as interoperability and standards used by the

actors on the scene affecting the development of mobile information systems. The learning

experiences are as follows: First, mobile communication platforms have a large potential for

contributing to the field of emergency management information systems since they can be based

on open and nationally accepted standards. Second, global and national standards for sending

multimedia messages are not always truly standardized. Operators and mobile phone

manufacturers make minor alterations and interpretations of the standard and thereby some of

the benefits found in standards disappear. Third, when developing mobile information systems we

suggest and recommend that the analysis phase should be enhanced compared to traditional

system development, and it should address the interoperability between mobile phones on one

hand and operators on the other hand. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
information systems development, mobile communication platform, m-service, SMS, MMS
in
Communications of the Association for Information Systems
volume
20
issue
November
pages
605 - 620
publisher
ACM
ISSN
1529-3181
language
English
LU publication?
yes
id
a8e4aece-239a-4810-8435-cf72b77dcb33 (old id 1510992)
date added to LUP
2009-11-26 13:08:42
date last changed
2016-08-29 16:48:03
@article{a8e4aece-239a-4810-8435-cf72b77dcb33,
  abstract     = {In recent years the Swedish Police Force (SPF) have encountered greater demands on<br/><br>
availability and 24/7 services when dealing with errands that are regarded as low priority<br/><br>
compared to regular police work, e.g. collecting tips from the public. One attempt to meet these<br/><br>
increasing demands was the development of a mobile communications platform that allowed the<br/><br>
public to communicate easily with the SPF using their own mobile phones by sending SMS and<br/><br>
MMS. The focus of this paper is on the early phases of development of this m-service, in<br/><br>
particular, on the specific technical issues such as interoperability and standards used by the<br/><br>
actors on the scene affecting the development of mobile information systems. The learning<br/><br>
experiences are as follows: First, mobile communication platforms have a large potential for<br/><br>
contributing to the field of emergency management information systems since they can be based<br/><br>
on open and nationally accepted standards. Second, global and national standards for sending<br/><br>
multimedia messages are not always truly standardized. Operators and mobile phone<br/><br>
manufacturers make minor alterations and interpretations of the standard and thereby some of<br/><br>
the benefits found in standards disappear. Third, when developing mobile information systems we<br/><br>
suggest and recommend that the analysis phase should be enhanced compared to traditional<br/><br>
system development, and it should address the interoperability between mobile phones on one<br/><br>
hand and operators on the other hand.},
  author       = {Andersson, Bo and Hedman, Jonas},
  issn         = {1529-3181},
  keyword      = {information systems development,mobile communication platform,m-service,SMS,MMS},
  language     = {eng},
  number       = {November},
  pages        = {605--620},
  publisher    = {ACM},
  series       = {Communications of the Association for Information Systems},
  title        = {Developing m-Services; lesson learned from a developers Perspective},
  volume       = {20},
  year         = {2007},
}