Digitalization and in-store service encounters: Challenges and changes for frontline employees
(2019) 25th Nordic Academy of Management (NFF) Conference
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/1773f844-ccec-4872-b950-054594163b72
- author
- Bäckström, Kristina LU and Johansson, Ulf LU
- organization
- publishing date
- 2019
- type
- Contribution to conference
- publication status
- published
- subject
- conference name
- 25th Nordic Academy of Management (NFF) Conference
- conference location
- Vaasa, Finland
- conference dates
- 2019-08-22 - 2019-08-24
- language
- Swedish
- LU publication?
- yes
- id
- 1773f844-ccec-4872-b950-054594163b72
- date added to LUP
- 2019-10-01 12:05:17
- date last changed
- 2019-10-01 13:59:24
@misc{1773f844-ccec-4872-b950-054594163b72,
author = {{Bäckström, Kristina and Johansson, Ulf}},
language = {{swe}},
title = {{Digitalization and in-store service encounters: Challenges and changes for frontline employees}},
year = {{2019}},
}