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Förändringsarbete och lärande. Om utveckling av förändringspraktik bland vårdbiträden i hemtjänsten

Ström, Peter LU (1997)
Abstract (Swedish)
Popular Abstract in Swedish

Det övergripande syftet för denna avhandling är att bidra till utvecklingen av en teori om förändringsarbete och lärande i arbetslivet. De specifika förändringsprocesser som studerades skedde inom ramen för en interaktiv förändringsansats som syftade till en emancipatorisk utveckling: att de anställda skulle få ökat inflytande över sin arbetssituation, vilket i sin tur skulle leda till ökad omsorgskvalitet. Den empiriska undersökningen, en fallstudie i hemtjänsten i två kommuner, följde en aktionsforskningsansats. Undersökningen bygger på kvalitativ analys av data som samlats in genom deltagande observation, informella samtal och intervjuer med personal och brukare. De flesta vårdbiträden, ca 70... (More)
Popular Abstract in Swedish

Det övergripande syftet för denna avhandling är att bidra till utvecklingen av en teori om förändringsarbete och lärande i arbetslivet. De specifika förändringsprocesser som studerades skedde inom ramen för en interaktiv förändringsansats som syftade till en emancipatorisk utveckling: att de anställda skulle få ökat inflytande över sin arbetssituation, vilket i sin tur skulle leda till ökad omsorgskvalitet. Den empiriska undersökningen, en fallstudie i hemtjänsten i två kommuner, följde en aktionsforskningsansats. Undersökningen bygger på kvalitativ analys av data som samlats in genom deltagande observation, informella samtal och intervjuer med personal och brukare. De flesta vårdbiträden, ca 70 i vardera fallen, var kvinnor. De hade en gemensam tradition för omsorgsarbete som präglades av en kombination av omsorgsrationalitet (grundad i kvinnokultur) och lönearbetarrationalitet (grundad i arbetarkultur). Det fanns olika former av förändringspraktik bland vårdbiträdena. Vissa innebar en dynamisk relation mellan en hög grad av reflektiv kommunikation och handling: praxis. Andra innebar en kombination av låg grad av reflektiv kommunikation och handling: vana. Under förändringsprocesserna transformerade vårdbiträdena sin förändringspraktik. Studien visar att vårdbiträden som utövade praxis kunde utveckla arbetsorganisationen så att omsorgskvaliteten för de gamla förbättrades. Av studien framgår att en interaktiv förändringsansats som utgår från en pedagogisk praktik baserad på dialog och problematisering, befrämjar transformation från vana till praxis bland vårdbiträdena. Den medvetandegörandeprocess som detta innebär, förklaras med hjälp av begreppen lärande och socialisation. Transformationerna ges även en samhällelig förklaring. Vårdbiträdena arbetade i en organisation som präglades av hierarki och rutinisering, fenomen som grundas i samhällelig reifikation. När de blev varse dessa reifierade relationer, tenderade de att uppleva alienation, något som utlöste de lärande- och socialisationsprocesser som var nödvändiga för en emancipatorisk utveckling. (Less)
Abstract
The general aim of the investigation is to contribute to the development of a theory of change and learning within the working environment. The specific change processes that were examined, emerged from an interactive initiative for change, intending to facilitate an emancipatory development: employees increasing their control of the work situation, thus improving the quality of service. The empirical investigation, involving a case study, adopted an action research strategy based on qualitative analysis, using data collected through participant observation, informal conversation and formal interviews. The case study, carried out in two municipalities, concerned home help service, a public sector organisation providing senior citizens who... (More)
The general aim of the investigation is to contribute to the development of a theory of change and learning within the working environment. The specific change processes that were examined, emerged from an interactive initiative for change, intending to facilitate an emancipatory development: employees increasing their control of the work situation, thus improving the quality of service. The empirical investigation, involving a case study, adopted an action research strategy based on qualitative analysis, using data collected through participant observation, informal conversation and formal interviews. The case study, carried out in two municipalities, concerned home help service, a public sector organisation providing senior citizens who were unable to continue living at home with substantial service and social care. Most of the home helpers, about 70 in each case, were women. They shared a tradition of work in caring for the elderly, involving the combining of a rationale of care, emerging from women s culture, and a rationale of labour, stemming from a workers culture. There were found to be different modes of practice aimed at change among the home helpers. Some were involving a dynamic relationship between a high level of reflective communication and action: praxis. Others were involving a combination of low level of reflective communication and action: habit. During the change process, the home helpers transformed their change practice in several ways. The study shows that praxis makes it possible for the staff to develop the work organisation as to achieve better quality for themselves and the elderly. It is also shown that an interactive initiative for change, involving pedagogical practice based on dialogue and the posing of problems, promotes transformation of the home helpers change practice, from habit to praxis. This process of conscientization is explained in terms of learning and socialisation. From the perspective of societal relations, the home helpers worked in an organisation characterised by hierarchy and routine, phenomena that stems from reification. As they became aware of these relations, they could readily experience alienation, which was found to trigger learning and socialisation processes, both of them necessary for emancipation. (Less)
Please use this url to cite or link to this publication:
author
opponent
  • Associate Professor Söderström, Magnus
organization
publishing date
type
Thesis
publication status
published
subject
keywords
reactive praxis, Proactive praxis, home help service, organisational development, action research, emancipation, alienation, learning, ideology, reification, Pedagogy and didactics, Pedagogik, didaktik
pages
306 pages
publisher
Lund University Press
defense location
Palaestras hörsal, Universitetsplatsen, Lund
defense date
1997-06-06 10:15
external identifiers
  • other:ISRN: LUSADG/SAPE--97/1037--SE
ISSN
1402-389X
ISBN
91-7966-429-6
language
Swedish
LU publication?
yes
id
b12ae56a-4b7c-471b-bef8-6080d5727068 (old id 18324)
date added to LUP
2007-05-24 12:38:31
date last changed
2016-09-19 08:44:53
@phdthesis{b12ae56a-4b7c-471b-bef8-6080d5727068,
  abstract     = {The general aim of the investigation is to contribute to the development of a theory of change and learning within the working environment. The specific change processes that were examined, emerged from an interactive initiative for change, intending to facilitate an emancipatory development: employees increasing their control of the work situation, thus improving the quality of service. The empirical investigation, involving a case study, adopted an action research strategy based on qualitative analysis, using data collected through participant observation, informal conversation and formal interviews. The case study, carried out in two municipalities, concerned home help service, a public sector organisation providing senior citizens who were unable to continue living at home with substantial service and social care. Most of the home helpers, about 70 in each case, were women. They shared a tradition of work in caring for the elderly, involving the combining of a rationale of care, emerging from women s culture, and a rationale of labour, stemming from a workers culture. There were found to be different modes of practice aimed at change among the home helpers. Some were involving a dynamic relationship between a high level of reflective communication and action: praxis. Others were involving a combination of low level of reflective communication and action: habit. During the change process, the home helpers transformed their change practice in several ways. The study shows that praxis makes it possible for the staff to develop the work organisation as to achieve better quality for themselves and the elderly. It is also shown that an interactive initiative for change, involving pedagogical practice based on dialogue and the posing of problems, promotes transformation of the home helpers change practice, from habit to praxis. This process of conscientization is explained in terms of learning and socialisation. From the perspective of societal relations, the home helpers worked in an organisation characterised by hierarchy and routine, phenomena that stems from reification. As they became aware of these relations, they could readily experience alienation, which was found to trigger learning and socialisation processes, both of them necessary for emancipation.},
  author       = {Ström, Peter},
  isbn         = {91-7966-429-6},
  issn         = {1402-389X},
  keyword      = {reactive praxis,Proactive praxis,home help service,organisational development,action research,emancipation,alienation,learning,ideology,reification,Pedagogy and didactics,Pedagogik,didaktik},
  language     = {swe},
  pages        = {306},
  publisher    = {Lund University Press},
  school       = {Lund University},
  title        = {Förändringsarbete och lärande. Om utveckling av förändringspraktik bland vårdbiträden i hemtjänsten},
  year         = {1997},
}