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Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

Dahlgaard-Park, Su Mi LU (2011) In Total Quality Management & Business Excellence 22.
Please use this url to cite or link to this publication:
editor
LU
organization
publishing date
type
Book/Report
publication status
published
subject
keywords
Service Quality, Service Value, Value Creation, E-Service Quality, Service Quality Perceptions in Retail, Service Quality in Airport
in
Total Quality Management & Business Excellence
volume
22
publisher
Routledge
ISSN
1478-3363
language
English
LU publication?
yes
id
1b92a34f-ee40-4808-aa1c-565d728e9e61 (old id 2166475)
date added to LUP
2016-04-01 14:52:01
date last changed
2018-11-21 20:30:56
@book{1b92a34f-ee40-4808-aa1c-565d728e9e61,
  editor       = {{Dahlgaard-Park, Su Mi}},
  issn         = {{1478-3363}},
  keywords     = {{Service Quality; Service Value; Value Creation; E-Service Quality; Service Quality Perceptions in Retail; Service Quality in Airport}},
  language     = {{eng}},
  note         = {{Book Editor}},
  publisher    = {{Routledge}},
  series       = {{Total Quality Management & Business Excellence}},
  title        = {{Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity}},
  volume       = {{22}},
  year         = {{2011}},
}