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User-orientation in public service organizations : Making use of value as a thick concept

Danielsson, Pernilla LU and Westrup, Ulrika LU (2024) In Public Management Review 26(4). p.1013-1032
Abstract
Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.
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author
and
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
Public Management Review
volume
26
issue
4
pages
20 pages
publisher
Taylor & Francis
external identifiers
  • scopus:85139993706
ISSN
1471-9037
DOI
10.1080/14719037.2022.2136398
language
English
LU publication?
yes
id
20d30b3d-2a9d-45f1-94a0-bcdd61e6d237
date added to LUP
2022-11-28 08:27:46
date last changed
2025-10-14 09:29:20
@article{20d30b3d-2a9d-45f1-94a0-bcdd61e6d237,
  abstract     = {{Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.}},
  author       = {{Danielsson, Pernilla and Westrup, Ulrika}},
  issn         = {{1471-9037}},
  language     = {{eng}},
  number       = {{4}},
  pages        = {{1013--1032}},
  publisher    = {{Taylor & Francis}},
  series       = {{Public Management Review}},
  title        = {{User-orientation in public service organizations : Making use of value as a thick concept}},
  url          = {{http://dx.doi.org/10.1080/14719037.2022.2136398}},
  doi          = {{10.1080/14719037.2022.2136398}},
  volume       = {{26}},
  year         = {{2024}},
}