User-orientation in public service organizations : Making use of value as a thick concept
(2024) In Public Management Review 26(4). p.1013-1032- Abstract
- Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/20d30b3d-2a9d-45f1-94a0-bcdd61e6d237
- author
- Danielsson, Pernilla LU and Westrup, Ulrika LU
- organization
- publishing date
- 2024
- type
- Contribution to journal
- publication status
- published
- subject
- in
- Public Management Review
- volume
- 26
- issue
- 4
- pages
- 20 pages
- publisher
- Taylor & Francis
- external identifiers
-
- scopus:85139993706
- ISSN
- 1471-9037
- DOI
- 10.1080/14719037.2022.2136398
- language
- English
- LU publication?
- yes
- id
- 20d30b3d-2a9d-45f1-94a0-bcdd61e6d237
- date added to LUP
- 2022-11-28 08:27:46
- date last changed
- 2024-04-12 09:17:28
@article{20d30b3d-2a9d-45f1-94a0-bcdd61e6d237, abstract = {{Value is a key concept in public service logic. However, exactly what the concept of value brings to public services, where the value of a service cannot be linked to a cost or a payment, has not received much attention. In this article, examples are shown of how value is expressed empirically by a corpus based on interviews with various stakeholders in a municipal service context. The study presents the value concept as a thick concept, and as a way of approaching user-orientation, but only if several value perspectives and timeframes are included, and if the user’s perspective (not user-perspective) is highlighted.}}, author = {{Danielsson, Pernilla and Westrup, Ulrika}}, issn = {{1471-9037}}, language = {{eng}}, number = {{4}}, pages = {{1013--1032}}, publisher = {{Taylor & Francis}}, series = {{Public Management Review}}, title = {{User-orientation in public service organizations : Making use of value as a thick concept}}, url = {{http://dx.doi.org/10.1080/14719037.2022.2136398}}, doi = {{10.1080/14719037.2022.2136398}}, volume = {{26}}, year = {{2024}}, }