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Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity

(2011) In Total Quality Management & Business Excellence 22.
Please use this url to cite or link to this publication:
organization
publishing date
type
Book/Report
publication status
published
subject
keywords
Service Quality, Service Value, Value Creation, E-Service Quality, Service Quality Perceptions in Retail, Service Quality in Airport
in
Total Quality Management & Business Excellence
editor
Dahlgaard-Park, Su Mi LU
volume
22
publisher
Routledge
ISSN
1478-3363
language
English
LU publication?
yes
id
1b92a34f-ee40-4808-aa1c-565d728e9e61 (old id 2166475)
date added to LUP
2011-10-04 15:02:18
date last changed
2016-04-16 02:09:10
@book{1b92a34f-ee40-4808-aa1c-565d728e9e61,
  editor       = {Dahlgaard-Park, Su Mi},
  issn         = {1478-3363},
  keyword      = {Service Quality,Service Value,Value Creation,E-Service Quality,Service Quality Perceptions in Retail,Service Quality in Airport},
  language     = {eng},
  note         = {Book Editor},
  publisher    = {Routledge},
  series       = {Total Quality Management & Business Excellence},
  title        = {Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity},
  volume       = {22},
  year         = {2011},
}