Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
Dahlgaard-Park, Su Mi LU (2011) In Total Quality Management & Business Excellence 22.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/2166475
- editor
- Dahlgaard-Park, Su Mi LU
- organization
- publishing date
- 2011
- type
- Book/Report
- publication status
- published
- subject
- keywords
- Service Quality, Service Value, Value Creation, E-Service Quality, Service Quality Perceptions in Retail, Service Quality in Airport
- in
- Total Quality Management & Business Excellence
- volume
- 22
- publisher
- Routledge
- ISSN
- 1478-3363
- language
- English
- LU publication?
- yes
- id
- 1b92a34f-ee40-4808-aa1c-565d728e9e61 (old id 2166475)
- date added to LUP
- 2016-04-01 14:52:01
- date last changed
- 2018-11-21 20:30:56
@book{1b92a34f-ee40-4808-aa1c-565d728e9e61, editor = {{Dahlgaard-Park, Su Mi}}, issn = {{1478-3363}}, keywords = {{Service Quality; Service Value; Value Creation; E-Service Quality; Service Quality Perceptions in Retail; Service Quality in Airport}}, language = {{eng}}, note = {{Book Editor}}, publisher = {{Routledge}}, series = {{Total Quality Management & Business Excellence}}, title = {{Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity}}, volume = {{22}}, year = {{2011}}, }