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Computer supported visualisation of quality systems developed by network teams

Blomé, Mikael LU ; Johansson, Curt R LU and Odenrick, Per LU (2003) In Applied Ergonomics 34(3). p.239-247
Abstract
This paper reports a pilot study and three case studies to examine aimed at studying if a quality system, according to the ISO 9000 quality standard, can be visualised, exploring how the visualisation should be designed in order to support continuous improvements and evaluating the design process for development of prototypes. By discussing with the research team, three companies in southern Sweden set up design teams to establish principles for visualisations of their quality systems on their intranets. Together with one of the researchers, the design teams created and evaluated computer supported prototypes and exchanged ideas between the teams via the Internet. The results show that quality systems can be adequately visualised and that... (More)
This paper reports a pilot study and three case studies to examine aimed at studying if a quality system, according to the ISO 9000 quality standard, can be visualised, exploring how the visualisation should be designed in order to support continuous improvements and evaluating the design process for development of prototypes. By discussing with the research team, three companies in southern Sweden set up design teams to establish principles for visualisations of their quality systems on their intranets. Together with one of the researchers, the design teams created and evaluated computer supported prototypes and exchanged ideas between the teams via the Internet. The results show that quality systems can be adequately visualised and that the companies preferred descriptions of the physical plant layout containing symbols that connect to further information by hyperlinks. A quality system based on computer supported visualisation will make the quality system more understandable and have better possibilities to engage personnel in the quality work; it will be faster, easier, and more interesting to use than systems with only paper documents. The use of design teams with access to each other's prototypes via the Internet supported the design process by stimulating generation of ideas and solutions to visualise a quality system. (C) 2003 Elsevier Science Ltd. All rights reserved. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
quality system, ISO 9000, visualisation, Internet
in
Applied Ergonomics
volume
34
issue
3
pages
239 - 247
publisher
Elsevier
external identifiers
  • wos:000183149300005
  • pmid:12737924
  • scopus:0038639376
ISSN
1872-9126
DOI
10.1016/S0003-6870(03)00035-8
language
English
LU publication?
yes
id
3393b7b7-5a41-445e-83ac-dc446fe9e13f (old id 309906)
date added to LUP
2007-08-24 12:36:29
date last changed
2018-01-07 09:41:19
@article{3393b7b7-5a41-445e-83ac-dc446fe9e13f,
  abstract     = {This paper reports a pilot study and three case studies to examine aimed at studying if a quality system, according to the ISO 9000 quality standard, can be visualised, exploring how the visualisation should be designed in order to support continuous improvements and evaluating the design process for development of prototypes. By discussing with the research team, three companies in southern Sweden set up design teams to establish principles for visualisations of their quality systems on their intranets. Together with one of the researchers, the design teams created and evaluated computer supported prototypes and exchanged ideas between the teams via the Internet. The results show that quality systems can be adequately visualised and that the companies preferred descriptions of the physical plant layout containing symbols that connect to further information by hyperlinks. A quality system based on computer supported visualisation will make the quality system more understandable and have better possibilities to engage personnel in the quality work; it will be faster, easier, and more interesting to use than systems with only paper documents. The use of design teams with access to each other's prototypes via the Internet supported the design process by stimulating generation of ideas and solutions to visualise a quality system. (C) 2003 Elsevier Science Ltd. All rights reserved.},
  author       = {Blomé, Mikael and Johansson, Curt R and Odenrick, Per},
  issn         = {1872-9126},
  keyword      = {quality system,ISO 9000,visualisation,Internet},
  language     = {eng},
  number       = {3},
  pages        = {239--247},
  publisher    = {Elsevier},
  series       = {Applied Ergonomics},
  title        = {Computer supported visualisation of quality systems developed by network teams},
  url          = {http://dx.doi.org/10.1016/S0003-6870(03)00035-8},
  volume       = {34},
  year         = {2003},
}