Advanced

Healthcare matching - Conditions for developing a New Service System in Healthcare’

Nordgren, Lars LU (2011) In International Journal of Quality and Service Sciences Vol.3(No 3). p.304-318
Abstract
Purpose

The purpose is to outline the conditions for a new service system in healthcare, which will be able to match the available capacity in and between healthcare units in order to match the need of care for the patients.

Methodology

By drawing on statements from patients, experiences from similar services (a literature review), empirical research into the effects of the reforms on free choice and the care guarantee and a theoretically informed discussion drawing on value-creation and service productivity it is claimed that a matching system is needed to be developed.

Findings

As healthcare lacks incentives and structures of matching capacity between various care providers, and for... (More)
Purpose

The purpose is to outline the conditions for a new service system in healthcare, which will be able to match the available capacity in and between healthcare units in order to match the need of care for the patients.

Methodology

By drawing on statements from patients, experiences from similar services (a literature review), empirical research into the effects of the reforms on free choice and the care guarantee and a theoretically informed discussion drawing on value-creation and service productivity it is claimed that a matching system is needed to be developed.

Findings

As healthcare lacks incentives and structures of matching capacity between various care providers, and for coordinating episodes of care for the patient the result is management of capacity that is difficult and uncertain for patients. Continuity and coordination during all the healthcare process are seen as important values by patients. It is valuable for patients to be matched in the coordination of contacts with providers and specialists.

Implications

Healthcare matching generates the supportive data for innovative service research. For management it could be applicable in different organizational areas, for patients in their choices of provider and for the providers, when matching the needs for patients. In further research it would be of value to discuss the barriers of matching.

Originality/value

Outlining the conditions for a service system, healthcare matching, is not done before. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
accessibility, coordination, health care, matching, service system, value creation
in
International Journal of Quality and Service Sciences
volume
Vol.3
issue
No 3
pages
304 - 318
publisher
Emerald Group Publishing Limited
ISSN
1756-669X
language
English
LU publication?
yes
id
d9f03453-df25-4b7d-9990-f4b5df89bc4b (old id 3224631)
date added to LUP
2012-12-13 16:13:28
date last changed
2016-04-15 17:23:35
@article{d9f03453-df25-4b7d-9990-f4b5df89bc4b,
  abstract     = {Purpose<br/><br>
The purpose is to outline the conditions for a new service system in healthcare, which will be able to match the available capacity in and between healthcare units in order to match the need of care for the patients. <br/><br>
Methodology<br/><br>
By drawing on statements from patients, experiences from similar services (a literature review), empirical research into the effects of the reforms on free choice and the care guarantee and a theoretically informed discussion drawing on value-creation and service productivity it is claimed that a matching system is needed to be developed. <br/><br>
Findings <br/><br>
As healthcare lacks incentives and structures of matching capacity between various care providers, and for coordinating episodes of care for the patient the result is management of capacity that is difficult and uncertain for patients. Continuity and coordination during all the healthcare process are seen as important values by patients. It is valuable for patients to be matched in the coordination of contacts with providers and specialists. <br/><br>
Implications <br/><br>
Healthcare matching generates the supportive data for innovative service research. For management it could be applicable in different organizational areas, for patients in their choices of provider and for the providers, when matching the needs for patients. In further research it would be of value to discuss the barriers of matching.<br/><br>
Originality/value<br/><br>
Outlining the conditions for a service system, healthcare matching, is not done before.},
  author       = {Nordgren, Lars},
  issn         = {1756-669X},
  keyword      = {accessibility,coordination,health care,matching,service system,value creation},
  language     = {eng},
  number       = {No 3},
  pages        = {304--318},
  publisher    = {Emerald Group Publishing Limited},
  series       = {International Journal of Quality and Service Sciences},
  title        = {Healthcare matching - Conditions for developing a New Service System in Healthcare’},
  volume       = {Vol.3},
  year         = {2011},
}