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Lean and/or agile supply chain management: Model application for the service industry

Olsson, Annika LU ; Näslund, Dag and Signori, Paola (2007) 19th Annual NOFOMA Conference, 2007 In The Nofoma conference proceeedings p.863-879
Abstract
Various forms of supply chain management (SCM) research have been carried out in many different manufacturing or industrial settings over the last decades. However, less research exist concerning supply chain management in the service industry. Yet, definitions of supply chain management as they pertain to the service industry are only slightly different than those definitions of SCM in manufacturing. In manufacturing SCM research, most definitions emphasize the coordination of activities, as well as information sharing, cross functions and cross firms. Service SCM also focuses on processes, but regard it as difficult to measure performance, since services are non-tangible. Among several concepts and frameworks used in the traditional SCM... (More)
Various forms of supply chain management (SCM) research have been carried out in many different manufacturing or industrial settings over the last decades. However, less research exist concerning supply chain management in the service industry. Yet, definitions of supply chain management as they pertain to the service industry are only slightly different than those definitions of SCM in manufacturing. In manufacturing SCM research, most definitions emphasize the coordination of activities, as well as information sharing, cross functions and cross firms. Service SCM also focuses on processes, but regard it as difficult to measure performance, since services are non-tangible. Among several concepts and frameworks used in the traditional SCM research; the concepts of lean and agile have recently been focused with regards to how they can improve supply chain performance.

Therefore, the aim of this paper is to illustrate supply chain management implications, based on the lean and agile concepts, for the service industry in general and the facility management industry specifically. The paper illustrates how both “lean” and “agile” supply chain management models and concepts can be used in order to enhance both effectiveness and efficiency in the service providing supply chain. The article is based on an action research case study which illustrates how the concepts of lean and agile have been applied to improve the service supply chain. The paper also provides concrete results of process improvements gained in a facility management organization where these new concepts for customer relations and interactions were established. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
agile, lean, facility management, service industry, packaging logistics, customer value
in
The Nofoma conference proceeedings
editor
Halldorsson, Arni; Stefansson, Gunnar; and
pages
863 - 879
conference name
19th Annual NOFOMA Conference, 2007
language
English
LU publication?
yes
id
5449b227-0aa9-4991-8844-57b98d9517c7 (old id 539193)
date added to LUP
2007-09-24 13:45:47
date last changed
2016-06-27 12:56:21
@inproceedings{5449b227-0aa9-4991-8844-57b98d9517c7,
  abstract     = {Various forms of supply chain management (SCM) research have been carried out in many different manufacturing or industrial settings over the last decades. However, less research exist concerning supply chain management in the service industry. Yet, definitions of supply chain management as they pertain to the service industry are only slightly different than those definitions of SCM in manufacturing. In manufacturing SCM research, most definitions emphasize the coordination of activities, as well as information sharing, cross functions and cross firms. Service SCM also focuses on processes, but regard it as difficult to measure performance, since services are non-tangible. Among several concepts and frameworks used in the traditional SCM research; the concepts of lean and agile have recently been focused with regards to how they can improve supply chain performance. <br/><br>
Therefore, the aim of this paper is to illustrate supply chain management implications, based on the lean and agile concepts, for the service industry in general and the facility management industry specifically. The paper illustrates how both “lean” and “agile” supply chain management models and concepts can be used in order to enhance both effectiveness and efficiency in the service providing supply chain. The article is based on an action research case study which illustrates how the concepts of lean and agile have been applied to improve the service supply chain. The paper also provides concrete results of process improvements gained in a facility management organization where these new concepts for customer relations and interactions were established.},
  author       = {Olsson, Annika and Näslund, Dag and Signori, Paola},
  booktitle    = {The Nofoma conference proceeedings},
  editor       = {Halldorsson, Arni and Stefansson, Gunnar},
  keyword      = {agile,lean,facility management,service industry,packaging logistics,customer value},
  language     = {eng},
  pages        = {863--879},
  title        = {Lean and/or agile supply chain management: Model application for the service industry},
  year         = {2007},
}