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Interaction-context schema : A proposed model to support interaction analysis in small and medium enterprises

Cipriano, Michele and Bednar, Peter LU (2021) Annual Conference of the Italian Chapter of AIS , 2019 In Lecture Notes in Information Systems and Organisation 37. p.235-261
Abstract

Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to... (More)

Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attends diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.

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Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
ICT maturity, Interaction analysis, Knowledge sharing, Organisational excellence, Real-work practices, SMEs
host publication
Digital Transformation and Human Behavior- Innovation for People and Organisations
series title
Lecture Notes in Information Systems and Organisation
editor
Metallo, Concetta ; Ferrara, Maria ; Lazazzara, Alessandra and Za, Stefano
volume
37
pages
27 pages
publisher
Springer Science and Business Media B.V.
conference name
Annual Conference of the Italian Chapter of AIS , 2019
conference location
Naples, Italy
conference dates
2019-09-27 - 2019-09-28
external identifiers
  • scopus:85118462559
ISSN
2195-4968
2195-4976
ISBN
9783030475383
DOI
10.1007/978-3-030-47539-0_17
language
English
LU publication?
yes
additional info
Publisher Copyright: © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.
id
5a097734-fd56-4ec3-8808-f844cb255c5f
date added to LUP
2021-12-02 12:34:59
date last changed
2024-06-01 21:11:30
@inproceedings{5a097734-fd56-4ec3-8808-f844cb255c5f,
  abstract     = {{<p>Information Systems Interactions are a pivotal point in developing an understanding of a socio-technical system. From this perspective, Information Systems could be defined as the cooperation, coexistence and integration of a socio-technical approach with the social aspect. This research investigates how people communicate in a business and how this is likely to support knowledge sharing practices. Given this, the real-work practices that drive a business emphasise the interactions. This paper proposes an “Interaction-Context” schema, which factors in the interactions sparked by several stakeholders that occurs in different areas of interest of a business. Therefore, a multi-proposal expanded analysis of interactions which seek to attends diverse purposes in different contexts. The schema envisages three categories to classify the interaction. Similarly, there are three contexts which distinguish the orientation. Hence, the interplay between interactions, technology and ICT competencies, which support or develop a business, underpin the Proposed Model “Interaction-Context” schema.</p>}},
  author       = {{Cipriano, Michele and Bednar, Peter}},
  booktitle    = {{Digital Transformation and Human Behavior- Innovation for People and Organisations}},
  editor       = {{Metallo, Concetta and Ferrara, Maria and Lazazzara, Alessandra and Za, Stefano}},
  isbn         = {{9783030475383}},
  issn         = {{2195-4968}},
  keywords     = {{ICT maturity; Interaction analysis; Knowledge sharing; Organisational excellence; Real-work practices; SMEs}},
  language     = {{eng}},
  pages        = {{235--261}},
  publisher    = {{Springer Science and Business Media B.V.}},
  series       = {{Lecture Notes in Information Systems and Organisation}},
  title        = {{Interaction-context schema : A proposed model to support interaction analysis in small and medium enterprises}},
  url          = {{http://dx.doi.org/10.1007/978-3-030-47539-0_17}},
  doi          = {{10.1007/978-3-030-47539-0_17}},
  volume       = {{37}},
  year         = {{2021}},
}