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Constructions of work stress and coping in a female- and a male-dominated department.

Torkelson, Eva LU ; Muhonen, Tuija LU and Peiró, José Maria (2007) In Scandinavian Journal of Psychology 48(3). p.261-270
Abstract
In the present study the nature of stress and coping was investigated and considered as socially constructed. Thirty small group interviews were performed using the Critical Incident Technique in one female- and one male-dominated customer service department of a telecom company. The main themes about stress among both women and men were often expressed as collective phenomena and were connected to the organizational change and downsizing process, problems when carrying out the work and lack of autonomy. However, a striking difference between female and male interviews was found in the way that women to a greater extent expressed lack of autonomy and their working situation was described as strictly regulated. The findings illustrate that... (More)
In the present study the nature of stress and coping was investigated and considered as socially constructed. Thirty small group interviews were performed using the Critical Incident Technique in one female- and one male-dominated customer service department of a telecom company. The main themes about stress among both women and men were often expressed as collective phenomena and were connected to the organizational change and downsizing process, problems when carrying out the work and lack of autonomy. However, a striking difference between female and male interviews was found in the way that women to a greater extent expressed lack of autonomy and their working situation was described as strictly regulated. The findings illustrate that a traditional gender difference regarding autonomy could be found when comparing a female- and a male-dominated department even though they were performing the same type of job. Both women and men portrayed coping as a mixture of collective and individual strategies. They often mentioned collective acceptance, resignation and hardening. There is a need for further research about women and men at work, taking into consideration the interpersonal context and the collective nature of stress and coping. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
coping, gender, social constructions, stress
in
Scandinavian Journal of Psychology
volume
48
issue
3
pages
261 - 270
publisher
Wiley-Blackwell
external identifiers
  • wos:000246626000008
  • scopus:34249061417
ISSN
1467-9450
DOI
10.1111/j.1467-9450.2007.00561.x
language
English
LU publication?
yes
id
0c612056-4d1a-42c9-80aa-b583bed6400d (old id 721993)
date added to LUP
2007-12-11 09:53:24
date last changed
2017-05-14 04:23:23
@article{0c612056-4d1a-42c9-80aa-b583bed6400d,
  abstract     = {In the present study the nature of stress and coping was investigated and considered as socially constructed. Thirty small group interviews were performed using the Critical Incident Technique in one female- and one male-dominated customer service department of a telecom company. The main themes about stress among both women and men were often expressed as collective phenomena and were connected to the organizational change and downsizing process, problems when carrying out the work and lack of autonomy. However, a striking difference between female and male interviews was found in the way that women to a greater extent expressed lack of autonomy and their working situation was described as strictly regulated. The findings illustrate that a traditional gender difference regarding autonomy could be found when comparing a female- and a male-dominated department even though they were performing the same type of job. Both women and men portrayed coping as a mixture of collective and individual strategies. They often mentioned collective acceptance, resignation and hardening. There is a need for further research about women and men at work, taking into consideration the interpersonal context and the collective nature of stress and coping.},
  author       = {Torkelson, Eva and Muhonen, Tuija and Peiró, José Maria},
  issn         = {1467-9450},
  keyword      = {coping,gender,social constructions,stress},
  language     = {eng},
  number       = {3},
  pages        = {261--270},
  publisher    = {Wiley-Blackwell},
  series       = {Scandinavian Journal of Psychology},
  title        = {Constructions of work stress and coping in a female- and a male-dominated department.},
  url          = {http://dx.doi.org/10.1111/j.1467-9450.2007.00561.x},
  volume       = {48},
  year         = {2007},
}