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Business excellence models: limitations, reflections and further development

Dahlgaard, Jens J.; Chen, Chi-Kuang; Jang, Jiun-Yi; Banegas, Leonardo A. and Dahlgaard-Park, Su Mi LU (2013) In Total Quality Management & Business Excellence 24(5-6). p.519-538
Abstract
The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an... (More)
The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an organisation towards business excellence. A document-based empirical case of a world-class company, Boeing Aerospace Support, was investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
business excellence models, total quality management, 4P excellence, model, MBNQA, EFQM excellence model, self-assessment, change management
in
Total Quality Management & Business Excellence
volume
24
issue
5-6
pages
519 - 538
publisher
Routledge
external identifiers
  • wos:000320084600001
  • scopus:84878559125
ISSN
1478-3363
DOI
10.1080/14783363.2012.756745
language
English
LU publication?
yes
id
8b3244c5-24b7-42c4-af37-4e8f230e6028 (old id 3990402)
date added to LUP
2013-09-03 13:09:13
date last changed
2019-08-14 02:05:44
@article{8b3244c5-24b7-42c4-af37-4e8f230e6028,
  abstract     = {The use of business excellence models (BEM) has become popular in the last two decades, and several companies have learned how to use them and gained from such models. More companies, we assume, have experienced problems when using such models because of various weaknesses such as too-sophisticated assessment criteria, excessive paperwork, cumbersome procedures and a lack of focus, which have limited its use in practice. To respond to some of those problems, a new overall business excellence framework (BEF) has been developed which recommends adaption instead of adoption of existing BEM. The suggested overall BEF helps to integrate BEM with management tools/techniques and the organisational culture/characteristics for guiding an organisation towards business excellence. A document-based empirical case of a world-class company, Boeing Aerospace Support, was investigated to illustrate how the overall BEF may work in practice as a complement to an existing BEM when companies adapt such models to their specific contexts.},
  author       = {Dahlgaard, Jens J. and Chen, Chi-Kuang and Jang, Jiun-Yi and Banegas, Leonardo A. and Dahlgaard-Park, Su Mi},
  issn         = {1478-3363},
  keyword      = {business excellence models,total quality management,4P excellence,model,MBNQA,EFQM excellence model,self-assessment,change management},
  language     = {eng},
  number       = {5-6},
  pages        = {519--538},
  publisher    = {Routledge},
  series       = {Total Quality Management & Business Excellence},
  title        = {Business excellence models: limitations, reflections and further development},
  url          = {http://dx.doi.org/10.1080/14783363.2012.756745},
  volume       = {24},
  year         = {2013},
}