Designing chatbots for higher education practice
Sjöström, Jonas ; Aghaee, Nam LU
; Dahlin, Maritha
and Ågerfalk, Pär J.
(2018)
2018 SIGED International Conference on Information Systems Education and Research
- Abstract
In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/8bebbd2f-1dab-409d-aace-1c98a3a63d89
- author
- Sjöström, Jonas
; Aghaee, Nam
LU
; Dahlin, Maritha
and Ågerfalk, Pär J.
- publishing date
- 2018
- type
- Contribution to conference
- publication status
- published
- subject
- keywords
- Chatbot, Conversational agent, Design science research, Higher education, Learning, Practice
- conference name
- 2018 SIGED International Conference on Information Systems Education and Research
- conference location
- San Francisco, United States
- conference dates
- 2018-12-12 - 2018-12-13
- external identifiers
-
- scopus:85084019683
- language
- English
- LU publication?
- no
- additional info
- Publisher Copyright: © 2018 Association for Information Systems. All rights reserved.
- id
- 8bebbd2f-1dab-409d-aace-1c98a3a63d89
- date added to LUP
- 2023-11-06 13:17:59
- date last changed
- 2023-11-06 15:18:59
@misc{8bebbd2f-1dab-409d-aace-1c98a3a63d89,
abstract = {{<p>In this research–in–progress paper, we employ design science research to articulate design knowledge for chatbots in higher education practice. We conducted a literature review to factor previous research into the design process. In addition, we performed a content analysis of student e-mails and forum posts from four instances of a basic Java programming course. Drawing from literature and data, we present a conceptual architecture for chatbots in higher education, discuss its rationale, and provide a proof-of-concept implementation. We conclude with a discussion including tentative design recommendations and a plan for continued research.</p>}},
author = {{Sjöström, Jonas and Aghaee, Nam and Dahlin, Maritha and Ågerfalk, Pär J.}},
keywords = {{Chatbot; Conversational agent; Design science research; Higher education; Learning; Practice}},
language = {{eng}},
title = {{Designing chatbots for higher education practice}},
year = {{2018}},
}