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Redefining the concept of smart tourism in tourism and hospitality

Liu, Jin ; Hall, C. Michael LU ; Zhu, Chris and Ting Pong Cheng, Vincent (2024) In Anatolia 35(3). p.566-578
Abstract

Researchers have shown a substantial amount of interest in smart tourism. Despite the fact that smart tourism has been a popular research topic in the tourism and hospitality industries over the past decade, research on this concept is still at a relatively early stage. This research extracted 50 studies (from 2015 to 2023) on the definition of smart tourism using a systematic review and performed a multidimensional analysis of this concept. The main contribution of this study is to identify five factors affecting the concept of smart tourism and to propose a new definition of smart tourism: A tourism experience that involves technology, innovation, sustainability, accessibility, and is tourist-centred.

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author
; ; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
hospitality research, Smart tourism, smart tourism concept, systematic review, tourism research
in
Anatolia
volume
35
issue
3
pages
566 - 578
publisher
Taylor & Francis
external identifiers
  • scopus:85178051065
ISSN
1303-2917
DOI
10.1080/13032917.2023.2282712
language
English
LU publication?
yes
id
b1d9acfb-ff24-4e0c-b2fa-8780f21b55f1
date added to LUP
2024-01-08 14:53:16
date last changed
2025-10-14 09:46:49
@article{b1d9acfb-ff24-4e0c-b2fa-8780f21b55f1,
  abstract     = {{<p>Researchers have shown a substantial amount of interest in smart tourism. Despite the fact that smart tourism has been a popular research topic in the tourism and hospitality industries over the past decade, research on this concept is still at a relatively early stage. This research extracted 50 studies (from 2015 to 2023) on the definition of smart tourism using a systematic review and performed a multidimensional analysis of this concept. The main contribution of this study is to identify five factors affecting the concept of smart tourism and to propose a new definition of smart tourism: A tourism experience that involves technology, innovation, sustainability, accessibility, and is tourist-centred.</p>}},
  author       = {{Liu, Jin and Hall, C. Michael and Zhu, Chris and Ting Pong Cheng, Vincent}},
  issn         = {{1303-2917}},
  keywords     = {{hospitality research; Smart tourism; smart tourism concept; systematic review; tourism research}},
  language     = {{eng}},
  number       = {{3}},
  pages        = {{566--578}},
  publisher    = {{Taylor & Francis}},
  series       = {{Anatolia}},
  title        = {{Redefining the concept of smart tourism in tourism and hospitality}},
  url          = {{http://dx.doi.org/10.1080/13032917.2023.2282712}},
  doi          = {{10.1080/13032917.2023.2282712}},
  volume       = {{35}},
  year         = {{2024}},
}