Mutual surveillance on Airbnb
(2021) In Annals of Tourism Research 91.- Abstract
Digital technology affords new means of controlling and managing. The platform economy relies on complex surveillance techniques to analyze, control, and manipulate on the basis of reviews, evaluations, and other volunteered data. This paper conceptualizes mechanisms of surveillance, with a focus on Airbnb. It sets out with a discussion of trust and reputation-building to then analyze the mechanisms employed to control guests and accommodation providers. Findings suggest that communication techniques, technological tools, services, and policies form a surveillant assemblage. Mutual evaluations are engineered as mechanisms supportive of trust. The article contributes to the discussion of emerging complexities of these forms of control,... (More)
Digital technology affords new means of controlling and managing. The platform economy relies on complex surveillance techniques to analyze, control, and manipulate on the basis of reviews, evaluations, and other volunteered data. This paper conceptualizes mechanisms of surveillance, with a focus on Airbnb. It sets out with a discussion of trust and reputation-building to then analyze the mechanisms employed to control guests and accommodation providers. Findings suggest that communication techniques, technological tools, services, and policies form a surveillant assemblage. Mutual evaluations are engineered as mechanisms supportive of trust. The article contributes to the discussion of emerging complexities of these forms of control, in tourism and for society more generally.
(Less)
- author
- Gössling, Stefan LU ; Larson, Mia LU and Pumputis, Aurimas LU
- organization
- publishing date
- 2021-11
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- Airbnb, Online reviews, Reputation, Sharing platforms, Surveillance, Trust
- in
- Annals of Tourism Research
- volume
- 91
- article number
- 103314
- publisher
- Pergamon Press Ltd.
- external identifiers
-
- scopus:85116525947
- ISSN
- 0160-7383
- DOI
- 10.1016/j.annals.2021.103314
- language
- English
- LU publication?
- yes
- additional info
- Publisher Copyright: © 2021 The Authors
- id
- c1e00707-ef4a-4e89-86e2-71eb72974f8e
- date added to LUP
- 2021-10-22 10:29:53
- date last changed
- 2023-01-01 17:17:03
@article{c1e00707-ef4a-4e89-86e2-71eb72974f8e, abstract = {{<p>Digital technology affords new means of controlling and managing. The platform economy relies on complex surveillance techniques to analyze, control, and manipulate on the basis of reviews, evaluations, and other volunteered data. This paper conceptualizes mechanisms of surveillance, with a focus on Airbnb. It sets out with a discussion of trust and reputation-building to then analyze the mechanisms employed to control guests and accommodation providers. Findings suggest that communication techniques, technological tools, services, and policies form a surveillant assemblage. Mutual evaluations are engineered as mechanisms supportive of trust. The article contributes to the discussion of emerging complexities of these forms of control, in tourism and for society more generally.</p>}}, author = {{Gössling, Stefan and Larson, Mia and Pumputis, Aurimas}}, issn = {{0160-7383}}, keywords = {{Airbnb; Online reviews; Reputation; Sharing platforms; Surveillance; Trust}}, language = {{eng}}, publisher = {{Pergamon Press Ltd.}}, series = {{Annals of Tourism Research}}, title = {{Mutual surveillance on Airbnb}}, url = {{http://dx.doi.org/10.1016/j.annals.2021.103314}}, doi = {{10.1016/j.annals.2021.103314}}, volume = {{91}}, year = {{2021}}, }