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Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization

Fuentes, Christian LU ; Bäckström, Kristina LU and Svingstedt, Anette LU (2017) In Journal of Retailing and Consumer Services
Abstract
The aim of this paper is to examine and conceptualize how the integration of smartphones is reconfiguring the retailscapes of stores and the implications that this has for retailers and consumers. Departing from an understanding
of retailscapes as socio-material assemblages and drawing on an ethnographic study of mobile shopping, this paper shows how the integration of smartphones into the activities of in-store shopping is reconfiguring how store space is enacted. The integration of this digital device reorganizes the activities of shopping, and new informationscapes, socialscapes, and experiencescapes unfold as a result. In the process, stores are reconfigured, agencies change, and the relationship between consumers and retailers is... (More)
The aim of this paper is to examine and conceptualize how the integration of smartphones is reconfiguring the retailscapes of stores and the implications that this has for retailers and consumers. Departing from an understanding
of retailscapes as socio-material assemblages and drawing on an ethnographic study of mobile shopping, this paper shows how the integration of smartphones into the activities of in-store shopping is reconfiguring how store space is enacted. The integration of this digital device reorganizes the activities of shopping, and new informationscapes, socialscapes, and experiencescapes unfold as a result. In the process, stores are reconfigured, agencies change, and the relationship between consumers and retailers is remade. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
epub
subject
keywords
digitalization, Mobile shopping, Retail space, Retailscapes, Ethnographic method
in
Journal of Retailing and Consumer Services
publisher
Elsevier
external identifiers
  • scopus:85028345944
ISSN
0969-6989
DOI
10.1016/j.jretconser.2017.08.006
language
English
LU publication?
yes
id
c741d134-0d18-4908-9013-cefb2d9048bf
date added to LUP
2017-08-29 20:34:23
date last changed
2017-09-17 09:52:35
@article{c741d134-0d18-4908-9013-cefb2d9048bf,
  abstract     = {The aim of this paper is to examine and conceptualize how the integration of smartphones is reconfiguring the retailscapes of stores and the implications that this has for retailers and consumers. Departing from an understanding<br/>of retailscapes as socio-material assemblages and drawing on an ethnographic study of mobile shopping, this paper shows how the integration of smartphones into the activities of in-store shopping is reconfiguring how store space is enacted. The integration of this digital device reorganizes the activities of shopping, and new informationscapes, socialscapes, and experiencescapes unfold as a result. In the process, stores are reconfigured, agencies change, and the relationship between consumers and retailers is remade.},
  author       = {Fuentes, Christian and Bäckström, Kristina and Svingstedt, Anette},
  issn         = {0969-6989},
  keyword      = {digitalization,Mobile shopping,Retail space, Retailscapes,Ethnographic method},
  language     = {eng},
  month        = {08},
  publisher    = {Elsevier},
  series       = {Journal of Retailing and Consumer Services},
  title        = {Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization},
  url          = {http://dx.doi.org/10.1016/j.jretconser.2017.08.006},
  year         = {2017},
}