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Systematic Framework to Assess Social Impacts of Sharing Platforms

Curtis, Steven LU orcid ; Singh, Jagdeep LU orcid ; Mont, Oksana LU and Kessler, Alexandra (2020) In PLoS ONE 15(10).
Abstract
(1) Background
Research and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no framework for understanding or assessing these social impacts holistically.
(2) Objective
We aim to improve understanding of the social impacts of sharing platforms and develop a systematic framework to assess these impacts.
(3) Methods
We conduct a narrative literature review and stakeholder workshop, integrating insights to produce a systematic social impact assessment framework and a practice-oriented tool.
(4) Results
We identify... (More)
(1) Background
Research and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no framework for understanding or assessing these social impacts holistically.
(2) Objective
We aim to improve understanding of the social impacts of sharing platforms and develop a systematic framework to assess these impacts.
(3) Methods
We conduct a narrative literature review and stakeholder workshop, integrating insights to produce a systematic social impact assessment framework and a practice-oriented tool.
(4) Results
We identify four social aspects—trust, empowerment, social justice, and inclusivity—and eighteen indicators that make up the framework. We describe each indicator and its relevance to the sharing economy as well as suggest measurable variables in the form of a practice-oriented tool.
(5) Conclusions
The framework and tool are the first holistic method for assessing social impact in the sharing economy, which may inform researchers, sharing platforms, regulators, investors, and citizens to mitigate adverse social impacts while enhancing the overall net social value of the sharing economy.
(Less)
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author
; ; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Social sustainability assessment, Framework, sharing economy
in
PLoS ONE
volume
15
issue
10
article number
e0240373
publisher
Public Library of Science (PLoS)
external identifiers
  • scopus:85092683453
  • pmid:33031483
ISSN
1932-6203
DOI
10.1371/journal.pone.0240373
project
Urban Sharing: Sustainability and Institutionalisation Pathways
language
English
LU publication?
yes
id
ca679735-b3b8-4f47-9a57-59f2f2fda009
date added to LUP
2020-11-09 17:57:46
date last changed
2022-04-26 21:44:00
@article{ca679735-b3b8-4f47-9a57-59f2f2fda009,
  abstract     = {{(1) Background<br/>Research and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no framework for understanding or assessing these social impacts holistically.<br/>(2) Objective<br/>We aim to improve understanding of the social impacts of sharing platforms and develop a systematic framework to assess these impacts.<br/>(3) Methods<br/>We conduct a narrative literature review and stakeholder workshop, integrating insights to produce a systematic social impact assessment framework and a practice-oriented tool.<br/>(4) Results<br/>We identify four social aspects—trust, empowerment, social justice, and inclusivity—and eighteen indicators that make up the framework. We describe each indicator and its relevance to the sharing economy as well as suggest measurable variables in the form of a practice-oriented tool.<br/>(5) Conclusions<br/>The framework and tool are the first holistic method for assessing social impact in the sharing economy, which may inform researchers, sharing platforms, regulators, investors, and citizens to mitigate adverse social impacts while enhancing the overall net social value of the sharing economy.<br/>}},
  author       = {{Curtis, Steven and Singh, Jagdeep and Mont, Oksana and Kessler, Alexandra}},
  issn         = {{1932-6203}},
  keywords     = {{Social sustainability assessment; Framework; sharing economy}},
  language     = {{eng}},
  month        = {{09}},
  number       = {{10}},
  publisher    = {{Public Library of Science (PLoS)}},
  series       = {{PLoS ONE}},
  title        = {{Systematic Framework to Assess Social Impacts of Sharing Platforms}},
  url          = {{http://dx.doi.org/10.1371/journal.pone.0240373}},
  doi          = {{10.1371/journal.pone.0240373}},
  volume       = {{15}},
  year         = {{2020}},
}