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Bridging sustainable business model innovation and user-driven innovation : A process for sustainable value proposition design

Baldassarre, B. ; Calabretta, G. ; Bocken, N. M.P. LU and Jaskiewicz, T. (2017) In Journal of Cleaner Production 147. p.175-186
Abstract

With an increasing population, a growing middle class and increased resource use, our current ways of living and doing business are unsustainable. Next to the implementation of innovative technology, sustainable development based on innovative business models, better understating of customer needs and behavioural change are crucial. This research aims at combining principles from both sustainable business model innovation and user-driven innovation to develop more successful, radical and user-centred sustainable value propositions. Sustainable business model innovation entails developing value propositions that create value for multiple stakeholders at the same time, including customers, shareholders, suppliers and partners as well as... (More)

With an increasing population, a growing middle class and increased resource use, our current ways of living and doing business are unsustainable. Next to the implementation of innovative technology, sustainable development based on innovative business models, better understating of customer needs and behavioural change are crucial. This research aims at combining principles from both sustainable business model innovation and user-driven innovation to develop more successful, radical and user-centred sustainable value propositions. Sustainable business model innovation entails developing value propositions that create value for multiple stakeholders at the same time, including customers, shareholders, suppliers and partners as well as the environment and society. User-driven innovation allows developing solutions that are meaningful for people and profitable for business by involving potential customers, users and/or other stakeholders in an experimental and iterative design process. The study adopts a research through design methodology, a qualitative research approach that uses design practice to inform research. To this end, a design project in the framework of the Climate-KIC (the largest European partnership addressing the challenge of climate change) was investigated. As a result, this paper proposes a process for sustainable value proposition design which adopts a thorough, dynamic and iterative perspective (talking to stakeholders, thinking about the problem, testing the product/service) that leads to an actual sustainable value proposition and to a superior problem-solution fit. In practice, managers are provided with an initial methodological framework for mapping and understanding the stakeholders in a broad sense (including and especially users), identifying their needs and interests, and progressively combining them into a more meaningful and enriching value proposition.

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author
; ; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Business design, Lean startup, Service design, Sustainable business model innovation, User centred design, Value proposition
in
Journal of Cleaner Production
volume
147
pages
12 pages
publisher
Elsevier
external identifiers
  • scopus:85013678651
ISSN
0959-6526
DOI
10.1016/j.jclepro.2017.01.081
language
English
LU publication?
yes
id
d7036bad-e8eb-424f-858b-0dc8eb57127b
date added to LUP
2018-04-11 10:55:13
date last changed
2022-04-25 06:37:32
@article{d7036bad-e8eb-424f-858b-0dc8eb57127b,
  abstract     = {{<p>With an increasing population, a growing middle class and increased resource use, our current ways of living and doing business are unsustainable. Next to the implementation of innovative technology, sustainable development based on innovative business models, better understating of customer needs and behavioural change are crucial. This research aims at combining principles from both sustainable business model innovation and user-driven innovation to develop more successful, radical and user-centred sustainable value propositions. Sustainable business model innovation entails developing value propositions that create value for multiple stakeholders at the same time, including customers, shareholders, suppliers and partners as well as the environment and society. User-driven innovation allows developing solutions that are meaningful for people and profitable for business by involving potential customers, users and/or other stakeholders in an experimental and iterative design process. The study adopts a research through design methodology, a qualitative research approach that uses design practice to inform research. To this end, a design project in the framework of the Climate-KIC (the largest European partnership addressing the challenge of climate change) was investigated. As a result, this paper proposes a process for sustainable value proposition design which adopts a thorough, dynamic and iterative perspective (talking to stakeholders, thinking about the problem, testing the product/service) that leads to an actual sustainable value proposition and to a superior problem-solution fit. In practice, managers are provided with an initial methodological framework for mapping and understanding the stakeholders in a broad sense (including and especially users), identifying their needs and interests, and progressively combining them into a more meaningful and enriching value proposition.</p>}},
  author       = {{Baldassarre, B. and Calabretta, G. and Bocken, N. M.P. and Jaskiewicz, T.}},
  issn         = {{0959-6526}},
  keywords     = {{Business design; Lean startup; Service design; Sustainable business model innovation; User centred design; Value proposition}},
  language     = {{eng}},
  month        = {{03}},
  pages        = {{175--186}},
  publisher    = {{Elsevier}},
  series       = {{Journal of Cleaner Production}},
  title        = {{Bridging sustainable business model innovation and user-driven innovation : A process for sustainable value proposition design}},
  url          = {{http://dx.doi.org/10.1016/j.jclepro.2017.01.081}},
  doi          = {{10.1016/j.jclepro.2017.01.081}},
  volume       = {{147}},
  year         = {{2017}},
}