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Repairing public trust after a crisis : an experiment comparing the effectiveness of apology and denial strategies

Fuoli, Matteo LU (2015) Crisis4 - International conference on Crisis Communication
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to conference
publication status
published
subject
keywords
trust, Crisis Communication, Strategic management, Strategic Communication, Discourse analysis, Experiment, apology, denial, persuasion
conference name
Crisis4 - International conference on Crisis Communication
language
English
LU publication?
yes
id
f29b3d9f-5389-4410-94b2-44e3e446b956
date added to LUP
2016-06-07 18:12:23
date last changed
2016-09-20 16:21:35
@misc{f29b3d9f-5389-4410-94b2-44e3e446b956,
  author       = {Fuoli, Matteo},
  keyword      = {trust,Crisis Communication,Strategic management,Strategic Communication,Discourse analysis,Experiment,apology,denial,persuasion},
  language     = {eng},
  title        = {Repairing public trust after a crisis : an experiment comparing the effectiveness of apology and denial strategies},
  year         = {2015},
}