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2019
Mark Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In Journal of Business Research 101. p.461-461
- Contribution to journal › Article
Mark Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320
- Contribution to journal › Article
2018
Mark What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) In Journal of Business Research 88. p.421-427
- Contribution to journal › Article
2014
Mark Consumers’ value creating processes in distribution services for online shopping
Svingstedt, Anette ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2014) The 4th Nordic Retail and Wholesale Conference
- Contribution to conference › Paper, not in proceeding
Mark Experiment on consumer behaviour in fashion E-commerce – experience and insights
Hjort, Klas ^LU and Hellström, Daniel ^LU (2014) 3rd Nordic Conference on Consumer Research, 2014 p.1-6
- Contribution to conference › Paper, not in proceeding

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