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- 2025
-
Mark
Packaging impact on consumer experience : voice of the E-customer
Hellström, Daniel LU
; Vakulenko, Yulia
LU
; Figueirinhas, Diogo
LU
and Pålsson, Henrik
LU
(2025)
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2024
-
Mark
The impact of order fulfillment on consumer experience : text mining consumer reviews from Amazon US
Vakulenko, Yulia LU ; Figueirinhas, Diogo LU ; Hellström, Daniel LU
and Pålsson, Henrik
LU
(2024)
In International Journal of Physical Distribution and Logistics Management
54(6).
p.558-585
- Contribution to journal › Article
- 2023
-
Mark
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
Olsson, John LU ; Hellström, Daniel LU
and Vakulenko, Yulia
LU
(2023)
In International Journal of Physical Distribution & Logistics Management
53(2).
p.184-205
- Contribution to journal › Article
-
Mark
Parcel locker policy : review and future directions
(2023)
- Book/Report › Report
- 2022
-
Mark
Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention
Vakulenko, Yulia LU ; Arsenovic, Jasenko LU ; Hellström, Daniel LU
and Shams, Poja
(2022)
In Journal of Business Research
142.
p.476-484
- Contribution to journal › Article
-
Mark
Customer expectations of unattended grocery delivery services: mapping forms and determinants
Olsson, John LU ; Osman, Mary Catherine LU ; Hellström, Daniel LU
and Vakulenko, Yulia
LU
(2022)
In International Journal of Retail & Distribution Management
50(13).
p.1-16
- Contribution to journal › Article
- 2021
-
Mark
Rural supply chain management: a multidimensional framework for future research in Europe
Prockl, Günter ; Williger, Bettina ; Tampe, Maja ; Vakulenko, Yulia LU and Hellström, Daniel LU
(2021)
In International Journal of Business and Systems Research
15(1).
p.1-1
- Contribution to journal › Article
- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
(2020)
- Thesis › Doctoral thesis (compilation)
- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU
and Hjort, Klas
LU
(2019)
In Journal of Business Research
101.
p.461-461
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia LU ; Shams, Poja ; Hellström, Daniel LU
and Hjort, Klas
LU
(2019)
In International Review of Retail Distribution & Consumer Research
29(3 (special Issue)).
p.306-320
- Contribution to journal › Article