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- 2024
-
Mark
The impact of order fulfillment on consumer experience : text mining consumer reviews from Amazon US
2024) In International Journal of Physical Distribution and Logistics Management ahead-of-print(ahead-of-print).(
- Contribution to journal › Article
- 2023
-
Mark
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
(
- Contribution to journal › Article
-
Mark
Parcel locker policy : review and future directions
2023)(
- Book/Report › Report
- 2022
-
Mark
Customer expectations of unattended grocery delivery services: mapping forms and determinants
(
- Contribution to journal › Article
-
Mark
Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention
(
- Contribution to journal › Article
- 2021
-
Mark
Rural supply chain management: a multidimensional framework for future research in Europe
(
- Contribution to journal › Article
- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
2020)(
- Thesis › Doctoral thesis (compilation)
- 2019
-
Mark
Innovative framework for self-service kiosks: Integrating customer value knowledge
(
- Contribution to journal › Article
-
Mark
Customer value in parcel lockers. An initial qualitative investigation
2019)(
- Thesis › Licentiate thesis
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
- 2018
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2018) 6th NRWC Conference(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article
- 2017
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
2017) 7th Global Innovation and Knowledge Academy(
- Contribution to conference › Abstract
- 2016
-
Mark
Customer value in self-service technologies : A systematic review
2016) NOFOMA 2016(
- Contribution to conference › Abstract
-
Mark
Customer value in parcel lockers: Investigating the last mile digitalization
2016) The 5th Nordic Retail and Wholesale Conference - NRWC(
- Contribution to conference › Abstract