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- 2012
-
Mark
Core Values- the entrance to Human satisfaction and Commitment
(
- Contribution to journal › Article
-
Mark
A Snapshot of 25 Years Quality Movement (1987-2011)
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Publikupplevelser ved Klassisk Koncert
2012)(
- Book/Report › Report
-
Mark
Business Excellence Models: Limitations and Further Developement
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2011
-
Mark
Excellence and Quality Management Systems
- Book/Report › Anthology (editor)
-
Mark
Service Quality - from Value Creation to Customer satisfaction, Loyalty and Brand Equity
- Book/Report › Anthology (editor)
-
Mark
Business Excellence and Quality Management Systems
- Book/Report › Anthology (editor)
-
Mark
Quality and lean health care: a system for assessing and improving the health of healthcare organisations
(
- Contribution to journal › Article
-
Mark
The quality movement: where are you going?
(
- Contribution to journal › Article
-
Mark
Solicited Diaries as a means of involving patients in development of healthcare services
(
- Contribution to journal › Article