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2022
Mark Crisis communication in service ecosystems : perspectives and future challenges
Blasco, Lorena ; Falkheimer, Jesper ^LU and Heide, Mats ^LU (2022) In Journal of Service Management 33(4/5). p.601-613
- Contribution to journal › Article
Mark The role of recommender systems in fostering consumers' long-term platform engagement
Maslowska, Ewa ; Malthouse, Edward C. and Hollebeek, Linda D. ^LU (2022) In Journal of Service Management 33(4/5). p.721-732
- Contribution to journal › Article
Mark The invisible leash : when human brands hijack corporate brands' consumer relationships
Giertz, Johann N. ; Hollebeek, Linda D. ^LU ; Weiger, Welf H. and Hammerschmidt, Maik (2022) In Journal of Service Management 33(3). p.485-495
- Contribution to journal › Article