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- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
2020)(
- Thesis › Doctoral thesis (compilation)
- 2018
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review
- 2017
-
Mark
From an Information Consumer to an Information Author : the Role of Self-Service Business Intelligence
2017) 23rd Americas Conference on Information Systems(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2001
-
Mark
Customer-Perceived Service-Quality and Technology-Based Self-Service
2001)(
- Thesis › Doctoral thesis (monograph)