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From an Information Consumer to an Information Author : the Role of Self-Service Business Intelligence

Bani Hani, Imad LU ; Tona, Olgerta LU and Carlsson, Sven LU (2017) 23rd Americas Conference on Information Systems In AMCIS 2017 Proceedings
Abstract
Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main... (More)
Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main characteristics that are needed to generate outcomes in terms of co-production, self-efficacy and time efficiency at an individual level. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
self-service business intelligence, self-service technology, information value chain
in
AMCIS 2017 Proceedings
pages
10 pages
publisher
Association for Information Systems
conference name
23rd Americas Conference on Information Systems
ISBN
978-0-9966831-4-2
language
English
LU publication?
yes
id
647ad74c-fe52-4739-845a-b4f50e8f8a60
alternative location
http://aisel.aisnet.org/amcis2017/DataScience/Presentations/19/
date added to LUP
2017-09-11 08:54:31
date last changed
2017-09-18 12:50:08
@inproceedings{647ad74c-fe52-4739-845a-b4f50e8f8a60,
  abstract     = {Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main characteristics that are needed to generate outcomes in terms of co-production, self-efficacy and time efficiency at an individual level. },
  author       = {Bani Hani, Imad and Tona, Olgerta and Carlsson, Sven},
  booktitle    = {AMCIS 2017 Proceedings},
  isbn         = {978-0-9966831-4-2},
  keyword      = {self-service business intelligence,self-service technology,information value chain},
  language     = {eng},
  month        = {08},
  pages        = {10},
  publisher    = {Association for Information Systems},
  title        = {From an Information Consumer to an Information Author : the Role of Self-Service Business Intelligence},
  year         = {2017},
}