From an Information Consumer to an Information Author : the Role of Self-Service Business Intelligence
(2017) 23rd Americas Conference on Information Systems- Abstract
- Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main... (More)
- Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main characteristics that are needed to generate outcomes in terms of co-production, self-efficacy and time efficiency at an individual level. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/647ad74c-fe52-4739-845a-b4f50e8f8a60
- author
- Bani Hani, Imad LU ; Tona, Olgerta LU and Carlsson, Sven LU
- organization
- publishing date
- 2017-08-12
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- self-service business intelligence, self-service technology, information value chain
- host publication
- AMCIS 2017 Proceedings
- article number
- 1392
- pages
- 10 pages
- publisher
- Association for Information Systems
- conference name
- 23rd Americas Conference on Information Systems
- conference location
- Boston, United States
- conference dates
- 2017-08-10 - 2017-08-12
- external identifiers
-
- scopus:85048373806
- ISBN
- 978-0-9966831-4-2
- language
- English
- LU publication?
- yes
- id
- 647ad74c-fe52-4739-845a-b4f50e8f8a60
- alternative location
- http://aisel.aisnet.org/amcis2017/DataScience/Presentations/19/
- date added to LUP
- 2017-09-11 08:54:31
- date last changed
- 2022-04-25 02:32:16
@inproceedings{647ad74c-fe52-4739-845a-b4f50e8f8a60,
abstract = {{Self-service business intelligence (SSBI) enables executives, managers, analysts and knowledge workers to access data and build reports based on their needs to support decisions and actions toward business success. This suggests that business users not only consume information but that they are also able to author information. This discourse remains concentrated at an industrial level, and there is a lack of academic research on the self-service capability of BI. To this end, we draw on a literature review on self-service technologies (SST) to explore the characteristics needed for SSBI to extend the role of a business user beyond being an information consumer. This study highlights ease of use, trust, independence and control as the main characteristics that are needed to generate outcomes in terms of co-production, self-efficacy and time efficiency at an individual level.}},
author = {{Bani Hani, Imad and Tona, Olgerta and Carlsson, Sven}},
booktitle = {{AMCIS 2017 Proceedings}},
isbn = {{978-0-9966831-4-2}},
keywords = {{self-service business intelligence; self-service technology; information value chain}},
language = {{eng}},
month = {{08}},
publisher = {{Association for Information Systems}},
title = {{From an Information Consumer to an Information Author : the Role of Self-Service Business Intelligence}},
url = {{http://aisel.aisnet.org/amcis2017/DataScience/Presentations/19/}},
year = {{2017}},
}