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- 2025
-
Mark
Service Logic – the Key to Strategic Listening : Introducing the Framework of Strategic Listening for Value Creation
Svingstedt, Anette LU
and Heide, Mats
LU
(2025)
In Journal of Communication Management
29(5).
p.18-38
- Contribution to journal › Article
- 2021
-
Mark
Service quality in social media communication of NPOs : The moderating effect of channel choice
- Contribution to journal › Article
- 2008
-
Mark
Lifestyle entrepreneurship and boundaries between production and consumption: Intimacy as a producer experience
Andersson Cederholm, Erika LU
and Hultman, Johan
LU
(2008)
The 17th Nordic Symposium in Tourism and Hospitality Research
- Contribution to conference › Paper, not in proceeding
- 2001
-
Mark
Customer-Perceived Service-Quality and Technology-Based Self-Service
(2001)
- Thesis › Doctoral thesis (monograph)