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- 2021
-
Mark
Service quality in social media communication of NPOs : The moderating effect of channel choice
(
- Contribution to journal › Article
- 2008
-
Mark
Lifestyle entrepreneurship and boundaries between production and consumption: Intimacy as a producer experience
2008) The 17th Nordic Symposium in Tourism and Hospitality Research(
- Contribution to conference › Paper, not in proceeding
- 2001
-
Mark
Customer-Perceived Service-Quality and Technology-Based Self-Service
2001)(
- Thesis › Doctoral thesis (monograph)