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- 2020
-
Mark
Self-service Last Mile Delivery : E-consumer perspective on service renovation
2020)(
- Thesis › Doctoral thesis (compilation)
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Mark
Towards returns management strategies in internet retailing
2020) 1.(
- Thesis › Doctoral thesis (compilation)
- 2019
-
Mark
Customer value in parcel lockers. An initial qualitative investigation
2019)(
- Thesis › Licentiate thesis