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- 2024
-
Mark
The impact of order fulfillment on consumer experience : text mining consumer reviews from Amazon US
2024) In International Journal of Physical Distribution and Logistics Management ahead-of-print(ahead-of-print).(
- Contribution to journal › Article
- 2023
-
Mark
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
(
- Contribution to journal › Article
-
Mark
Parcel locker policy : review and future directions
2023)(
- Book/Report › Report
- 2022
-
Mark
Customer expectations of unattended grocery delivery services: mapping forms and determinants
(
- Contribution to journal › Article
-
Mark
Does delivery service differentiation matter? Comparing rural to urban e-consumer satisfaction and retention
(
- Contribution to journal › Article